Technical Project Manager

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.

We are seeking Technical Project Manager

ROLE SUMMARY:

The Technical Project Manager drives internal and external teams to deliver SaaS based products and cloud services to the market. This position is responsible for creating and executing against the project plan, proactively mitigating risks and managing the deployment life cycle from inception to production launch.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

• Work independently on assigned projects while fostering a strong working relationship with the Telecommunications/Support Team.
• Ensure Cloud5 best practices are properly defined and met in order to maintain technological and project management synergies across the company
• Develop, maintain, and distribute standard project management deliverables for the successful launch of new products and services, including: implementation plan, project schedule, project budget and variances
• Keep Cloud5 management team informed of relevant customer issues or concerns
• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Demonstrate a thorough understanding of project management phases, techniques and tools including initiation, preparation, execution and control
• Manage technical resources within budget and project schedule
• Easily recognize system deficiencies, and implement effective solutions.
• Maintain all appropriate documentations for project planning and execution.
• Collaborate with support to translate business and information objectives into strategic/tactical project plans
• Assume responsibility and drive ownership for issue resolution
• Assist in the staging of equipment in preparation for customer installations or replacements.
• Travel as required

REQUIRED EDUCATION AND EXPERIENCE:

• 3+ years of Technical Project management experience
• Working knowledge of HSIA, CPBX, SIP, e911, and/or IPTV technologies
• Demonstrated ability to think creatively and strategically when implementing products, solving problems.
• Technically savvy with the ability to communicate effectively with both technical and non-technical individuals.
• Excellent interpersonal skills and ability to interact with clients and colleagues across all levels of an organization.
• Hotel hospitality experience
• Project Management Professional (PMP) certification
• Proven track record of successfully launching B2B2C technology products and services with geographically distributed teams in multi-vendor environment

It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience:

• IT project management: 3 years (Required)
• telco/Mitel: 2 years (Required)
• Hospitality: 1 year (Preferred)

Work Location: Remote