Address
Form of workSalary: $18.50 Hourly
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 12358
Department: District Clerk's Office
Opening Date: 02/27/2024
Closing Date: 3/27/2024 11:59 PM Central
Position Description
As a Helpdesk Technician, you will play a crucial role in our IT support team, providing technical assistance and support to our employees, customers, and partners in a timely and professional manner. This position is ideal for individuals with prior experience in IT support who are looking to further develop their skills and contribute to a dynamic work environment. You will have the opportunity to utilize your expertise in troubleshooting hardware and software issues, ensuring the efficient operation of our organization's IT infrastructure while delivering exceptional customer service.
Duties and Responsibilities:
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 80% with a typing speed of 25 W.P.M. and 80% accuracy.
https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
Please see testing instructions in the General Information section below.
Education and Experience:
Knowledge, Skills, and Abilities:
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
General Information
Register Online for the HRRM Clerical Skills Test using the following link: https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
Position Type and Typical Hours of Work:
Salary:
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
01
Which of the following best describes your highest level of education completed as it relates to this position?
02
If you selected a college degree in response to the previous question, which of the following best describes your major?
03
Do you have experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively?(To be considered, qualifying experience must be documented in your application's employment history)
04
Please provide details about your experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities.If you do not have this experience, please type "None" in the space provided.
05
Do you have experience in end-user training or support?(To be considered, qualifying experience must be documented in your application's employment history)
06
Do you have experience in installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office?(To be considered, qualifying experience must be documented in your application's employment history)
07
Do you have an A+ Certification?
08
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.
Required Question
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 12358
Department: District Clerk's Office
Opening Date: 02/27/2024
Closing Date: 3/27/2024 11:59 PM Central
Position Description
As a Helpdesk Technician, you will play a crucial role in our IT support team, providing technical assistance and support to our employees, customers, and partners in a timely and professional manner. This position is ideal for individuals with prior experience in IT support who are looking to further develop their skills and contribute to a dynamic work environment. You will have the opportunity to utilize your expertise in troubleshooting hardware and software issues, ensuring the efficient operation of our organization's IT infrastructure while delivering exceptional customer service.
Duties and Responsibilities:
- Provide technical support to end-users via phone, email, or in person, resolving issues promptly and effectively.
- Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring optimal performance and reliability.
- Collaborate with team members to assist in the setup and maintenance of user accounts, access permissions, and security protocols.
- Escalate complex technical issues to senior technicians or system administrators, providing detailed information and recommendations for resolution.
- Document support interactions, solutions provided, and troubleshooting procedures, maintaining accurate records for future reference.
- Conduct routine maintenance tasks and updates on network infrastructure components to ensure optimal performance and security.
- Assist in the planning and implementation of IT projects and initiatives, contributing valuable insights and technical expertise.
- Stay informed about technological advancements and best practices in IT support, actively participating in professional development activities and knowledge sharing sessions.
- Foster positive relationships with end-users, customers, and partners, delivering superior customer service and support experiences.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 80% with a typing speed of 25 W.P.M. and 80% accuracy.
https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
Please see testing instructions in the General Information section below.
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
- Experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively.
- Experience in end-user training or support.
- Experience in installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office.
Knowledge, Skills, and Abilities:
- Familiarity with basic networking concepts and protocols.
- Strong leadership skills.
- Ability to work under stress and manage multiple projects simultaneously.
- Willingness to work overtime and flexible hours as required.
- Willingness to travel to any destination required for office projects.
- Ability to lift and move a minimum of fifty pounds.
- Excellent verbal and written communication skills.
- Ability to advance at designated career development pace.
- Ability to expand technical skills through personal study or outside schooling when necessary.
- Ability to work in a team environment and independently.
- Excellent analytical, decision-making, and organizational skills.
- Ability to act as a role model for professionalism.
- Ability to work under strict time constraints, prioritize work, and meet deadlines.
- Excellent customer service skills and ability to handle customers politely and courteously.
- Ability to train others.
- Eligibility for employment in the United States.
- Testing will be required (Grammar 80%, Typing 25 words per minute with 80% accuracy).
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
- A+ Certification is preferred.
- Associate's Degree in Computer Science or a related field of study preferred.
General Information
Register Online for the HRRM Clerical Skills Test using the following link: https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test
- Click the above link to the HRRM Clerical Skills Test registration page.
- Click on "Apply" to submit your request for testing.
- You will receive a test invitation and instructions via e-mail within 48 hours.
- You will have no more than 5 calendar days to access and complete testing.
- Your score will be automatically uploaded to your application.
- The test may be taken once every 30 days.
- Most recent test scores are retained for up to 6 months.
Position Type and Typical Hours of Work:
- Regular Full-time
- 40 hours per week | Hours will be discussed during departmental interview
Salary:
- $18.50 Hourly
- Based on 26 pay periods
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
01
Which of the following best describes your highest level of education completed as it relates to this position?
- High School or GED diploma
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher
- None of the above
02
If you selected a college degree in response to the previous question, which of the following best describes your major?
- Computer Science
- Other Related Field
- Unrelated Field
- N/A; No Degree
03
Do you have experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively?(To be considered, qualifying experience must be documented in your application's employment history)
- Yes
- No
04
Please provide details about your experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities.If you do not have this experience, please type "None" in the space provided.
05
Do you have experience in end-user training or support?(To be considered, qualifying experience must be documented in your application's employment history)
- Yes
- No
06
Do you have experience in installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office?(To be considered, qualifying experience must be documented in your application's employment history)
- Yes
- No
07
Do you have an A+ Certification?
- Yes
- No
08
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.
- Advanced
- Intermediate
- Basic
- Entry Level
- Not proficient
Required Question
