Technical Account Manager - Us

☆ About the team: Welcome to the DataDome Customer Delivery department! Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are properly enabled to operate the product alongside us Day 2 and beyond. Thanks to a fantastic international team, we are extremely proud to deliver a state-of-the-art solution for our clients and contribute to DataDome's worldwide success!
Your scope: As theTechnical Account Manageryou will be...
You will help our customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product reliability and speed. You will be an expert in DataDome solutions and understand in-depth: how the product works, its implementation, lifecycle, the bot detection process, and the dashboards' functionalities

• Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution.
• Answering customers' technical questions and specific issues, inform them and also our internal teams (Customer Success, Engineering) about your investigations
• Serving as the voice of the customer and working with internal teams such as Customer Success Managers and the Engineering department to help improve our products thanks to their feedback
• Proactively monitoring customer health from a technical perspective

It would be great if...

• At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity product
• You have proven working experience with Apache, Nginx, Varnish, F5, IIS, lambda@edge
• HTTP protocol is no mystery to you
• Bonus: Working with the Threat Research team, you can deep dive into data and you are familiar with Kibana/Elasticsearch
• In-depth technical and functional understanding of website hosting and architecture, mobile application and how the internet works (architecture, components, flows, OSI Layers)
• You are a fast learner, curious and autonomous
• You are a team player and like to interact with other teams in the company
• You are a customer-driven person, who is excited to work and solve technical challenges in an ambitious environment

What's in it for you?

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.
  • [For jobs in Austin: Remote with some days co-working WeWork space option + benefit from an additional $500 stipend to set up your ideal workspace.
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more.
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 27 days + 12 national holidays.
• 401 K eligibility + matching.

What are the next steps?

• Talent Acquisition Specialist will contact you for a first chat
• You will then meet with Eloy, our Manager of Services Americas
• You will then meet with Matt, our VP of Solutions and Services
• The final step will be a one-on-one meeting with Benjamin, our CEO
• Welcome to DataDome!

DataDome's bot and online fraud protection detects and mitigates attacks with unparalleled accuracy and zero compromise. Bot protection is the foundation of online fraud prevention, and last year, DataDome's machine learning solution blocked over 250 billion fraud attacks in real time. Leading global enterprises-including Rakuten and AngelList-trust DataDome's solution and 24/7 SOC experts to protect their mobile apps, websites, and APIs against ATO, carding, credential stuffing, DDoS, scraping, and more.
A force multiplier for IT and security teams, DataDome is transparent, user friendly, and easy to deploy. The solution adds no latency to protected platforms, responding to each request in under 2 milliseconds thanks to 26+ regional PoPs and autoscaling technology. DataDome is frictionless for consumers, providing optimal security without frustrating human users by integrating the only secure, user-friendly, and privacy compliant CAPTCHA into the complete 360° solution.
Consistently ranked a top G2 Leader in Bot Detection & Mitigation, DataDome was also named a Strong Performer in the 2022 Forrester Wave: Bot Management, placed in the 2022 and 2023 Inc. 5000, and won the 2023 SC Awards Europe for "Best use of Machine Learning/AI". Certified a Great Place to Work in the US and France, DataDome's team of BotBusters spans the globe.
DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.