Technical Account Manager

Technical Account Manager 

Rochester, NY - US (hybrid)

Pay Range: $75,000 - $95,000 annually 

The Role: 

D3 is seeking a full-time Account Manager to join our growing, dynamic company. The successful candidate will be skilled at applying technical language and concepts in a complex, fast-paced environment. They will exhibit strong leadership skills and be accountable for customer relationship building. Their coordination of company resources from our Solution Architect, Product Line Management, Custom Product Manufacturing, Product Development Services, Finance and Process Excellence departments will result in excellent customer experiences. 

The Responsibilities: 

• Identify incoming opportunities that are well aligned with D3's strategy & capabilities, negotiate contracts, and close on sales opportunities  
• Establish and grow customer relationships and create long-term consistent revenue streams   
• Communicate and transfer customer expectations to other departments so that project deliverables meet the stated needs 
• Present D3’s capabilities, services, products and value proposition to customers  
• Assess client needs and work with our Solution Architect team to complete professional quality and detailed product development services sales proposals   
• Take ownership of and manage the sales pipeline process through the opportunity, needs analysis, quoting and contract review and resource allocation stages   
• Facilitate the project onboarding process and contract handoff from Sales to our Product Development Services (PDS) team  
• Perform detailed data management for each client opportunity using our web-based CRM tool (PipeDrive)  
• Work closely with other Sales Team members and lead initiatives to drive the continuous improvement of:
  • Sales Process effectiveness  
  • Sales Operations Workflow efficiency  
  • Project Onboarding  
• Attend tradeshows, customer visits, and other events as needed (role requires less than 10% travel)  

The Right Person Will Have: 

• Demonstrated leadership, technical requirements gathering, and customer engagement skills with minimal oversight and direction  
• Application of excellent organization and communication skills for managing complicated business scenarios with many variables in a highly professional manner  
• Experience in selling embedded product development services and products and be driven by customer satisfaction  
• Bachelor's degree in Engineering, Sales, Business Development, or related field or equivalent experience  
• Excellent problem solving, situational assessment, and troubleshooting skills  
• Excellent written and verbal skills for detailed communication  
• Desire to participate in professional development and take on new responsibilities – grow with the company  

The Benefits: 

• Competitive total compensation 
• Medical and dental coverage 
• Employer paid basic life, short-term disability, and identity theft coverage 
• Voluntary vision, life, long-term disability, accident, critical illness coverage 
• 401k retirement contribution 
• Paid holidays, time-off, and sick time 
• Tuition assistance and employer paid professional development 
• Flexible work schedules 
• Remote opportunities available 
• Unlimited snacks and drinks in the breakroom 
• Employer sponsored social events 

The Company: 

Since our founding in 1999, D3 has driven innovation in high-performance embedded systems development. We leverage our expertise in autonomous machines, sensors, imaging, optics, edge computing, algorithms, robotics, and electrification to provide cutting-edge engineering design and low-volume manufacturing services. Headquartered in Rochester NY, we serve a global network of customers and are proudly connected with many technology leaders and Fortune 500 companies. We are interested in bright, creative, and team-oriented individuals exhilarated by the opportunity to transform the world through frontier technologies. 

Candidates must be eligible to work in the United States.  D3 does not sponsor visas. For more information, please visit www.d3engineering.com.   

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