Technical Account Manager

Technical Account Manager

Furniture.com

About the Company

Furniture.com is a high growth consumer tech start up that is addressing fundamental challenges in the $200B US furniture space. The company is a B2B and B2C digital aggregator with a simple mission: To make finding furniture easy.

For consumers, we make it easy to find the right furniture by enhancing search and streamlining the end-to-end customer experience. For retail partners, we deliver a digital platform allowing them to expand their reach with a high-intent, high value furniture audience.

Furniture.com is growing fast. Our team is comprised of furniture experts (obviously) as well as world-class technologists and brand builders. We come from a variety of walks of life and can be found either in Atlanta or in NYC. We are backed by the investment arm of one of America's largest furniture retailers, although we are independent and proudly building a technology in service of the furniture industry and furniture shoppers.

About the Role

As a Technical Account Manager at furniture.com, you will play a crucial role in facilitating integrations with our retail partners. You will collaborate with cross-functional teams to expedite the integration of retail partners, identify opportunities for process improvement, drive data-driven decision-making, and enhance our overall business performance. This role sits in the partnerships team, and heavily collaborates with our product and engineering teams. This position offers a unique opportunity to work in a fast-paced environment and contribute to the growth and success of our organization.

Key responsibilities:

• Serve as the primary point of contact for clients, ensuring excellent communication and building strong relationships.

• Lead technical integration and onboarding for new partners onto the platform.

• Understand clients' technical requirements and provide solutions that align with their business goals.
• Collaborate with cross-functional teams to implement and deliver technical solutions to clients.

• Identify opportunities for process and product improvements to reduce time to onboard and encourage scale.

• Conduct regular account reviews, addressing any issues, and identifying opportunities for upselling or additional services.

• Troubleshoot feed issues across both back-end and front-end platforms and find long-term solutions.

• Act as a liaison between clients and the technical support team, ensuring timely resolution of issues.
• Stay updated on industry trends and product knowledge to effectively advise clients on best practices.
• Provide technical guidance and training to clients as needed.
• Monitor and analyze account health metrics, taking proactive measures to prevent issues.
• Participate in pre-sales activities, assisting in technical presentations and demonstrations.
• Support the business development and account management activities and strategy of the partnerships team.
  

Qualifications:

• Bachelor's degree in a technical field, business administration, or equivalent experience.
• 5+ years experience as a Technical Account Manager or similar client-facing role
• Strong understanding of technical concepts and ability to communicate them effectively to both technical and non-technical audiences.
• Excellent interpersonal and communication skills.
• Strong problem-solving and analytical skills to address client challenges.
• Ability to manage multiple client accounts simultaneously.
• Familiarity with relevant software and technologies (e.g., excel, sql, jira, data visualization tools).
• Ability to work independently and collaboratively across teams and manage multiple priorities.
• Project management experience is a plus.
• Willingness to travel occasionally for client meetings.

The company is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.