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Form of workJob Description
We are looking for a skilled Systems / Network Administrator with proven experience in a business technology environment and a passion for IT. We are a fast-paced MSP with a friendly atmosphere and clients in all industries. Our diverse clientele means there is plenty of opportunity to expand your professional knowledge and develop your career.
Benefits and compensation:
This is a fulltime, hourly position with compensation between 60k to 80k per year depending on experience and qualifications. Full time employees who have met eligibility requirements have access to health insurance options, including life, dental, and medical--as well as a 401k with 4% contribution match. Additionally, we endeavor to foster a friendly environment focused on collaboration and professional growth: we are proud to offer our employees complimentary access to industry leading training and cost reimbursement for approved certifications once successfully achieved.
Required Qualifications:
- 5+ years' experience in computer and business technology support
- Experience with VLAN/ Network administration and switching
- Experience with Microsoft server administration, Active directory and group policy
- Ability to demonstrate technical knowledge confidently
- Ability to work with a team and communicate professionally with clients and coworkers
Desired Qualifications:
- Microsoft, CompTIA and other industry certifications
- Experience working with a Managed Service Provider a HUGE plus
- Degree in computer science or related field
Job Description:
- Maintain appropriate certifications as required and outlined by the team leadership.
- Maintains and administers computer networks and related computing environments.
- Administer and configure servers for business environments
- Design and implement network solutions
- Performs data backups.
- Performs disaster recovery operations.
- Diagnoses, troubleshoots and resolves hardware, software or other network issues.
- Plans, coordinates and implements network security for hardware and software.
- Installs software and sets up hardware.
- Maintains applications and/or virus protection measures.
- Monitors network performance and makes adjustments, corrections and/or changes as necessary.
- Works with users via phone, email, and chat to solve problems or make adjustments and/or improvements.
- Keep detailed, accurate notes on work performed for internal auditing and client information,
- *The company reserves the right to add or change duties at any time.
The candidate should possess the following:
- Experience in a mixed technology multi-site and multi-platform environment with experience in personal computing, desktop configuration, virus removal and full breadth of understanding in all desktop support disciplines.
- In-depth knowledge of Windows Operating systems and Microsoft applications.
- Familiarity with Apple products and OSX environment major plus
- Customer focused and team oriented with excellent written and communication skills.
- Self-motivated and an independent worker and thinker with strong trouble-shooting and analytical skills. Proven ability to prioritize and execute tasks effectively in a fast paced environment.
- Ability to work on multiple priorities and/or projects simultaneously.
- Excellent listening, team building and communications skills, both verbal and written.
- Strong customer relationship skills.
- Organized, detail oriented and self-motivated.
- Ability to provide and maintain detailed documentation on each job.
- Strong computer skills and the ability to effectively communicate through e-mail.
- Knowledge in advanced networking configurations.
- Problem-solving abilities and ability to meet reasonable deadlines.
- Willingness to develop professionally.
- High emphasis on customer service and professional image.
- Excellent organization skills to be able to carry out assignments with little supervision; Ability to work independently and in a fast-paced environment
- Excellent time management, organizational and problem-solving skills
- Can work proactively and collaboratively with entire staff.
- Strong conflict resolution skills and negotiation skills are essential.
- The ability to work on multiple, concurrent tasks and adapt to shifting priorities and demands while maintaining a friendly and calm demeanor.
