Systems Administrator

· Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-The-Shelf (COTS) / Government-Off-The-Shelf (GOTS) technology.

· Provide planning, installation, training, support, monitoring and maintenance for and of hardware (server and workstation builds) and software, including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases.

· Coordinate and inform CA/CST management of all risks impacting IT-related services, including, but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance, or third-party vendor actions.

· Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.

· Perform back-ups, restores, purges and on-going management of data, systems, software and HW.

· Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.

· Provide server/workstation security services.

· Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.

· Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.

· Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.

· Create, maintain, track, and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.

· Develop, maintain, and communicate diagrams, system configurations and technical documentation.

· Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.

· Document, track, and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities), report and follow-up on all trouble calls.

Qualifications:

· Must have an active Secret security clearance

· High school diploma or equivalent and at least 6 years of experience, including at least 6 years of professional IT support experience; Bachelor's degree with 2 - 4yrs of experience; Master's degree with 0-2 yrs.

· Experience as a Systems Administrator in a Windows-based environment with responsibilities similar to those listed above.

· Knowledge of NTFS and share permissions; distribution/security group management.

· Knowledge of DHCP, Print Server and Exchange/O365 management.

Preferred Qualifications:

· Knowledge and understanding of Cisco switching and routing technologies.

· Experience with ServiceNow or Remedy Ticket Management System.

· Experience with IBML Scanner Appliances.

· Experience with Entrust MX6000/MX6100 Card Printer Appliances.

· Experience with Intermec PM43 Label Printers.

· CompTIA A+, Network+, and/or Security+ Certifications.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 4 years

Schedule:

• 8 hour shift

Experience:

• VMWare: 1 year (Preferred)
• Linux: 1 year (Preferred)
• Information Technology: 4 years (Required)

Security clearance:

• Secret (Required)

Work Location: In person