Associate Systems Administrator (Part-Time)

NetSPI is a dynamic cyber security company headquartered in Minneapolis. We are the global leader in proactive security, delivering the most comprehensive suite of penetration testing, attack surface management, and breach and attack simulation solutions. Our global cybersecurity experts are committed to securing the world?s most prominent organizations, including 9 of the top 10 U.S. banks, 4 of the top 5 leading cloud providers, 4 of the 5 largest healthcare companies, 3 FAANG companies, 7 of the top 10 U.S. retailers & e-commerce companies, and many of the Fortune 500.

NetSPI is constantly growing and looking for innovative minds to join us in helping some of the largest organizations in the world protect their technology and data from cyber criminals. We are on an exciting journey to redefine the proactive security market with a platform driven approach that will address our customers? most pressing security challenges. If you thrive in a collaborative setting and enjoy working with best-in-class technology ? we want to meet you!

Join the mission as a part-time Associate System Administrator on our internal Service Desk team.  We?re looking for a technically proficient and customer focused individual to primarily support our hardware requests including, laptops for internal user, mobile testing equipment and Intel NUC?s. This will be approximately 20 hours per week, on site role in our headquarters in Minneapolis, MN.

Responsibilities:

• Respond to User Requests for new hardware, including, Windows and Mac OS Operating Systems.
• Prepare NUC?s including imaging, software licensing and inventory assignment and delivery.
• Manage and troubleshoot operating systems, including Windows and Mac environments.
• Preparing new hardware for new hires and ensuring it is properly updated.
• Manage and maintain hardware levels to ensure proper stock.
• Properly retire assets including organizing retired devices.  
• Take ownership of NUC requests form the organization.
• Document and update standard operating procedures, knowledge base articles, and technical documentation to facilitate knowledge sharing and training.
• Manage and prioritize tickets in the company's standard ticketing tool, ensuring SLAs are met and end users are kept informed of progress.
• Availability for onsite staff, handling issues as they arise.

Minimum Qualifications:

• Strong understanding of various hardware including but not limited to laptops, tablets, mobile devices.
• Proficiency in troubleshooting hardware issues.
• Understanding of Operating Systems including Windows and Mac OS.
• Strong attention to detail and highly organized. 
• Excellent communication and interpersonal skills, with the ability to effectively interact with end users.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
• Ability to work independently with minimal supervision and prioritize tasks effectively in a fast-paced environment.

Preferred Qualifications:

• Understanding of imaging technologies, including Microsoft Deployment Toolkit, Intune, and JAMF
• Hardware certification(s) including CompTIA A+, Microsoft 365 Modern Desktop Administrator
• Experience in corporate environment.
• Understanding of enterprise level ticketing systems.