It Systems Administrator

Salary: $89,606.00 - $98,862.00 Annually
Location : Shoreview, MN
Job Type: Regular - Full Time
Job Number: 202400002
Department: Administration
Opening Date: 03/07/2024
Closing Date: 3/22/2024 4:00 PM Central
DESCRIPTION
Shoreview, Minnesota, a premier City in the north metro area of the twin cities seeks an experienced Systems Administrator who is eager to further develop technological skills. This person will assist in protecting the city's critical systems and assets, build solutions, implement new software and hardware, provide training, and assist in developing the overall IT strategy.
From early on, the Systems Administrator will take on challenging assignments, lead initiatives, and be responsible for results. The ideal candidate is passionate about applying skills and expertise to an ever-changing technological environment.
This is a highly detailed position that requires strong organizational, creative, and customer service skills, as well as staying up to date on best practices.
DUTIES INCLUDE

• Performs server administration tasks (ex: user/group, security permissions, group policies, DNS, DHCP, print services); researches event-log warnings and errors; and monitors resources to ensure that systems architecture components work together seamlessly.
• Monitors data-center health using existing management tools, and responds to hardware issues as they arise; helps build, tests, and maintains new servers when needed.
• Maintains internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; supports internet, LANs, WANs, and network segments.
• Performs routine and scheduled audits of all systems, including backups.
• Communicates with internal technical personnel in order to provide technical advice and accomplish assigned work.
• Develops and maintains installation and configuration procedures.
• Contributes to and maintains system standards.
• Researches and recommends innovative, and where possible automated approaches to system administration tasks.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Performs regular security monitoring to identify any possible intrusions.
• Applies upgrades on a regular basis to administrative tools and utilities.
• Supports and maintains critical communications equipment related to the city's water infrastructure.
• Builds, configures, and maintains application servers using virtualization technology.
• Assists in maintaining data center environmental and monitoring equipment.
• Responds to and resolves technical requests/problems submitted by city departments and personnel.
• Works with external vendors and contractors.
• Provides excellent customer service skills both internally and externally.
• Establishes and maintains effective working relationships.
• Conducts research regarding hardware, software, and/or other related equipment, provides related recommendations, and obtains vendor information.
• Plans, coordinates, implements, and/or oversees assigned technology projects
• Optimizes internal satisfaction through teamwork and a strong commitment to customer service.
• Other duties as assigned.
• May be subject to on-call duties and called out during emergencies.

This list is not intended to include all essential job functions, but is representative of the typical job duties.
Note: This position requires regular and reliable attendance, the ability to concentrate and manage multiple priorities, attention to detail and organization, ability to use initiative and exercise good judgment, strong customer service skills, and the ability to work well with others.
QUALIFICATIONS
Minimum Qualifications

• Bachelor degree in Computer Science or directly related field or equivalent combination of education and experience
• 4 years of experience in technology support and services
• Knowledge of multiple software applications and operating systems, including, but not limited to: Microsoft Operating Systems, Networking protocols, Microsoft SQL, virtualization, Apple products and VoIP system
• Valid driver's license and satisfactory motor vehicle report

Desired Qualifications

• Additional education and professional certifications as it relates to the position
• Experience working in city or county government setting
• Experience in VMware, Jamf, Aruba, Google Workspace, Laserfiche, Extreme Networks, Knowbe4

OTHER
Hours: Monday - Friday, 8:00 am - 4:30 pm, with varied hours as needed. This person must be available to respond to frequent requests outside of normal work hours.
Starting Salary Range: $89,606 - $98,862 annually, plus excellent benefits. This position is exempt from overtime pay.
SUPERVISION OF OTHERS: None
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Employee is frequently required to sit, talk, listen and hear; continuously use hands/fingers dexterously; and on occasion reach with hands and arms, stand, walk, stoop, kneel and/or crouch in the performance of the job. Ability to occasionally lift and/or move up to 50 lbs. carry, push, pull, or otherwise move objects, including the human body.
Duties of the job are primarily administrative in nature performed in an office environment. The physical and environmental hazards and risks associated with the job can be characterized as minimal.
The City of Shoreview is an Equal Opportunity Employer. We are committed to building a
culturally diverse workforce and encourage all qualified candidates to apply.
In compliance with the Americans with Disabilities Act, reasonable accommodations are offered to qualified individuals with disabilities. Prospective and current employees are encouraged to discuss potential accommodations with the employer.
The City of Shoreview offers a comprehensive benefit package including health, life and dental insurance, annual leave, holidays, and retirement.

• 16 personal leave days per year
• 12 paid holidays per year
• Paid employee health and dental insurance
• Paid employee life insurance
• Paid employee disability insurance
• Employer/employee paid pension
• Deferred compensation plan
• Tuition reimbursement
• Flexible spending account reimbursement
• Employee Assistance Program
• Great suburban location
• Free employee parking
• Other optional benefits

01
Please assist us in evaluating your skills and abilities by completing this supplemental questionnaire. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from the information included within the application?

• Yes
• No

02
Do you have a BACHELOR'S degree or higher in Information Technology, Computer Science or closely related field?By Bachelor's degree we mean, a four-year degree from an accredited college or university.

• Yes, I have a related Bachelor's degree
• Yes, I have a related Master's degree or higher education
• No, i do not have a related degree

03
If yes, what is your related Bachelor's, and/or Master's degree(s) and/or professional certifications in?Otherwise, enter N/A
04
How many years of professional job experience do you have in INFORMATION within the past four years? By information we mean providing network support, installing software and hardware, researching network issues, and troubleshooting system problems. DO NOT include experience with in-home networks or computer systems. Years of experience should be full-time equivalent.

• I do not have this experience
• Less than 3 years experience
• 3 years experience
• 4 years experience
• 5 years experience
• More than 5 years experience

05
Please mark the SYSTEMS you are proficient with. DO NOT include experience with in-home networks or computer systems. Mark all that apply.

• Microsoft Server Platform
• Virtual Servers
• Extreme Networks
• Aruba
• VMWare
• Linux
• Other system(s)
• I don't have experience with any of these systems

06
If you selected 'Other system(s)' in the previous question, please list them here. Otherwise, enter N/A.
07
How many years of USER SUPPORT EXPERIENCE do you have? By user support experience we mean having phone or in-person contact with others to resolve, explain or educate them on a computer-related problem.

• No user support experience
• Less than 1 year experience
• 1 year experience
• 2 years experience
• 3 years experience
• 4 years experience
• More than 4 years experience

08
Please mark what you are proficient with. Mark all that apply.

• Thin Client/Zero Client
• Active Directory
• Laserfiche
• SAN (Storage Area Network)
• Switches
• Firewalls
• PC Hardware troubleshooting
• IP Phone system
• I don't have experience with any of this equipment or programs
• Other

09
If you selected 'Other' in the previous question, please list them here. Otherwise, enter N/A.
10
Have you worked in a CITY OR COUNTY GOVERNMENT SETTING?(This question is limited to City and County work only. Do not include work in a school district, university, other government setting, or volunteer committee work in your answer.)

• Yes
• No

11
This position includes LIFTING AND MOVING equipment, parts and supplies. Can you occasionally lift and/or move 50 pounds?

• Yes
• No

12
This position occasionally requires working on an 8-FOOT LADDER. Can you work on a ladder?

• Yes
• No

13
Do you have a VALID DRIVER'S LICENSE?

• Yes
• No

Required Question