System Administrator- Enrollment

Company Description
About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor's, master's, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.
Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID - If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE - If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Job Description
The System Administrator is responsible for coordinating all aspects related to course management and CRM systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications.
Responsibilities

• Work closely with business teams to understand business processes and translate those processes into application workflows.
• Assist with implementation testing and projects.
• Generate and provide training and training documentation as needed for multiple personnel, faculty, students, and help desk personnel.
• Manage the development of knowledge base tools, processes, and workflows.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
• Ensures that all accounts are created accurately and within a timely manner. Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
• Definition and creation of business rules.
• Incident monitoring and reporting.
• Data management and report creation.
• Assist the business with case audits.
• Write and execute database queries as needed to fulfill business objectives.
• Deploy and construct end-of-term faculty evaluation surveys.
• Data management and report creation.
• Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
• Work with the helpdesk to set up email redirects.
• Integrate new products (schools), categories, statuses, custom fields, standard responses etc., into existing structure.
• Maintain interface documentation.
• Performs related duties as assigned.
• Work with product vendor to resolve application issues as needed.
• Completes other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in MIS, Computer Science, Information Technology, preferred or
• Associate's Degree in MIS, Computer Science, Information Technology required or
• comparable technical discipline required
• 2 years of experience in position preferred and
• Experience gathering business requirements preferred and
• Experience with a CRM tool set required
• Excellent oral/written communications skills
• Ability to work in a team environment with multiple organizations
• Knowledge in Microsoft windows and Office products
• Ability to work independently in a fast-paced environment
• Working knowledge of web base technologies desired
• Knowledge of Canva preferred.

Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $41419.01 and $75065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem's Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation