SYSTEM ADMINISTRATOR/Desktop Engineer

Your Job

• Maintain and secure company intranet and computer systems.
• Provide essential support to end-users through Help Desk Services.
• Enhance our labs reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value.
• Perform both technical system administration tasks and user support functions.
• • System Administration:
    • Set up and manage user accounts, granting appropriate access based on company policies.
    • Maintain and monitor file servers, ensuring data integrity and availability.
    • Operate and configure firewalls to enhance security.
    • Implement the latest security protocols to safeguard our systems.
    • Monitor the local area network (LAN) for potential threats or errors.
    • Assist Global IT team in India with any requested assistance.
  • Help Desk Support:
    • Provide exceptional client experiences by promptly resolving support issues.
    • Reset login credentials and passwords for end-users.
    • Assist with computer information responses as needed.
    • Handle server and domain account changes.
    • Support complete equipment setup, renewal, or termination of user accounts.
  • Additional Responsibilities:
    • Collaborate with company leadership to identify new technologies that enhance our computer systems.
    • Recommend upgrades, patches, and new applications.
    • Analyze hardware and software in a distributed networking environment.
    • Prepare program documentation and procedures.

Your Skills

• Proven experience as a technician in the computer networking field, including data and voice network administration.
• experience with model work, start to finish, pour, trim and articulate.
• experience in 3D printing, CAD/CAM, and dental imaging preferred.

Preferred Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
• 5+ years’ experience
• Microsoft Certified Technology Specialist (MCTS), with specializations in Windows Server, SQL Server, and Server Virtualization.

Your qualities:

• Display enthusiasm and a positive attitude – you approach challenges with a can-do spirit and inspire others with your positive energy.
• Take initiative – you quickly and accurately identify roadblocks, rally your resources, provide options to our partners, and execute unafraid to ask questions.
• Autonomous leaner – you can think, act, and pursue your studies independently; you’re motivated to learn about the dental lab space.
• Excellent written and verbal communication – you understand that communication is key in preventing and turning around a subpar poor experience. Excellent communication is precise, clear, compelling, and personable.
• Organized with a strong attention to detail and accuracy.
• Receiving feedback is important to you – you know that coaching, feedback, and direction are delivered with good intention and necessary to grow and level-up in the organization.
• Able to be flexible – you can easily shift priorities and manage your time effectively.
• Diplomatic – you take care to weigh outcomes, think about your response, manage realistic expectation.

Location:

Our network of dental laboratories spans seven states, with labs in Florida, Connecticut, Maryland, Mississippi, Rhode Island, Texas, and New York. The Leixir Home Office is in Tampa, Florida.

Interview Process

As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved.

• Information Screening: The Talent Manager will have a 20-to-30-minute phone conversation focused on relevant work experience, compensation, role overview, and answering any questions you may have.
• Panel Interview: 60-minute interview with two to three key members of the team. This will take place at the lab and will dive deeper into the role, technical knowledge, and requirements of the position. The candidate will have the opportunity to meet the team, tour the workplace, and gain a better understanding of the job’s functions.
• Offer: The Talent Manager will reach out with the details of the informal offer for discussion. After all the details of the informal offer are finalized, the formal offer letter and job description will be sent.

Culture:

Leixir's company culture is all about keeping it real. We totally get that work is just one part of life, so we make sure our employees have plenty of time to kick back and enjoy themselves. But don't get us wrong – we take our work seriously too! We believe that every person on our team brings something unique to the table, and we love celebrating that individuality. Plus, we're all about teamwork – we know that we're stronger together than we are alone. And we show our team members how much we appreciate them with frequent employee appreciation events. At Leixir, we believe that when our employees are happy and valued, we all win!