Systems Administrator

About BHI:

BHI is a data analytics and software-as-a-service company helping health plans, researchers, healthcare providers, employers, and government agencies use data to improve the health of populations and increase the value of care provided. We leverage the largest comparative claims database available and cutting-edge models and analytic tools to collaborate with our customers to drive their success.

Our team is highly focused and passionate healthcare and technology experts who have invested years solving the problem of turning healthcare data into information. Founded by the BCBS Association and 18 Blue plans, we serve Blue and non-Blue organizations across the healthcare continuum. Our stability in value and leadership supported our growth and positions us for continued future success. Join us as we help improve healthcare for all.

Position Summary:

The Systems Administrator role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. Where applicable, the Systems Adm will assist in overseeing the physical security, integrity, and safety of the data center/server farm.

• Actively support Windows Server/RHEL patching,
• Manages Active Directory User/Group/GPO administration
• Deploying new VMWare virtual machines
• Monitor and maintain Veeam backup jobs
• Administration of Windows Fileservers (CIFS/DFS)
• Administration of MOVEit Transfer and MOVEit Automation
• Administration of Microsoft365 Exchange, Sharepoint, Teams.
• Administration of Hybrid AzureAD: Enterprise Applications (SAML/OAUTH integration with SaaS), Conditional Access policies, Azure AD Connect.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Manage help desk tickets and provide technical assistance to staff, escalations from Desktop Support, administrators, service providers, and outside vendors where needed.
• Administration of HPE MSA/Nimble/Alletra SANs
• Administration of Puppet Enterprise and writing Puppet Manifests for Windows and Linux servers
• Evaluating and implementing hardening standards for Windows and Linux operating systems.
• Administration of Microsoft Remote Desktop Services
• Administration of Active Directory Certificate Services
• Administration of DNS/DHCP/NTP
• Software application installation, patching, and upgrades
• Works closely with Information Security team: vulnerability remediation, participates in SOC2/HITRUST audits and evidence collection, and implementation of hardening standards
• Participates in Disaster Recovery testing
• Develop strategies for client/server implementations; architect the infrastructure required to support those strategies.
• Act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.
• Lead, coordinate and participate in key process improvements as they relate to the client/server environment.
• Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands.
• Establish and implement policies, procedures, and technologies (including firewalls) to ensure server security.
• Conduct research on server hardware, software, and protocols in support of procurement and development efforts.
• Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.
• Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
• Perform file system configuration and management; define and perform server backups and recovery procedures.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Provide Web administration support by overseeing and maintaining Web server functions, such as assuring logging and metrics data are stable.
• Monitor and test system performance and provide performance statistics and reports.
• Create shell scripts as required.
• Manage enterprise directory services and supporting server infrastructure.
• Define and implement strategies for integrating disparate operating environments.
• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
• Develop and maintain training materials and server documentation.
• Manage and/or provide guidance to junior members of the team.

• Bachelor degree in the field of computer science or management information systems or a related discipline.
• Certifications in Windows Server, Red Hat Linux and/or VMware highly desirable.
• 5+ years work experience in a systems administration/engineering position responsible for managing server environments in a on premise-cloud hybrid environment.
• Technical proficiency with administration of RHEL 7/8/9 and Windows Server Operating Systems.
• Technical proficiency with Microsoft Active Directory including Directory Services, LDAP, DNS, DHCP, AzureAD Connect, Hybrid AzureAD
• Technical proficiency with scripting languages Powershell, BASH, Perl.
• Experience with the following technologies: Microsoft IIS, Microsoft SQL Server, Microsoft Remote Desktop Services, Tableau Desktop/Server, Active Directory, Puppet, SAN Storage Technologies, DNS/DHCP/NTP, Apache/Tomcat, SSL Certificate Management
• Exceptional abilities at load balancing, clustering, and caching procedures and processes.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
• Experience with server performance tuning and monitoring tools.
• Familiarity with TCP/IP and network configurations, firewall management, and operating system configuration.
• Working technical knowledge of scripting code using Perl, CGI, C, shell, and PowerShell scripting tools.
• General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
• Business process and reengineering experience, as well as an understanding of the relationship between processes and policies.
• Proven knowledge of systems development life cycle methodologies.
• Solid understanding of programming and software development groups from a systems and infrastructure perspective.
• Project management skills a definite asset.
• Strong understanding of the organization’s goals and objectives.
• Good written and oral communication skills; good interpersonal skills.
• Ability to conduct research into server issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Is familiar with SOC 2 compliance and its impact on company policies and processes.
• Understands importance of adhering to SOC 2 requirements and maintains an effort to do

Equal Employment Opportunity It is the policy of BHI to provide equal employment opportunity and advancement opportunities to all colleagues and qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or any other classification protected by the federal, state or local laws.