System Administrator

POSITION SUMMARY

The Institute for Community Alliances (ICA) is nonprofit organization and a national leader in the administration of HMIS. ICA has administered Missouri's Multi-CoC Implementation since 2014. The HMIS is a web-based database used by over 100 organizations across the state, such as emergency shelters and housing providers, to collect data on households experiencing or at risk of homelessness.

This position works to support the organizations, programs, and users that use the Homeless Management Information Systems (HMIS) database, with the goal of helping users enter high quality data that can be used for a variety of purposes: reporting to funders, evaluating, and informing community- and state-wide responses to homelessness, connecting people experiencing homelessness with housing and services, and supporting research and advocacy efforts. This support by this position is through problem solving, through working collaboratively with a diverse array of stakeholders, and through dedicated, hard work.

The ideal candidate for the System Administrator position is a detail-oriented, self-guided professional with experience using and helping others use technology. You enjoy and excel at solving logical problems, thrive on helping others do their job, and understand how data can serve efforts to end homelessness. You take pride in getting things done right and are comfortable managing competing priorities. You do not need to be a programmer or an IT expert to be successful in this role – most of our System Administrators are former HMIS users, have a background in teaching/training, and/or have held technical support-related roles in past jobs. System Administrators on our team typically have a specialty area, such as delivering training or providing user support.

This is a remote-home office position, but the candidate is required to live in St. Louis City Metro area.

To Be Considered: A cover letter and resume must be submitted no later than April 26, 2024.

ESSENTIAL JOB FUNCTIONS

• Act as a liaison between ICA, partner agencies, state and local funders, and the Continuum of Care to facilitate effective collaboration around HMIS projects
• Develop/maintain knowledge of homeless assistance programs and related initiatives
• Provide technical support and training for HMIS users
• Communication – Work closely with project stakeholders and team members to understand data needs and identify/develop potential database solutions
• System Administration – Support HMIS project on-boarding, set-up, and management
• Training – Develop materials; deliver webinar or in-person training; conduct user testing, certification, and set-up
• Quality Assurance and Reporting – Support HMIS QA and required reporting for federal, state, and locally funded partners and programs
• Respond to requests for custom reports
• Perform other duties as assigned

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Experience and Education

• Bachelor’s degree from an accredited four-year college or university or equivalent experience or training (i.e., information systems management, statistics, social sciences)
• One to three years of technical, project-based experience or training
• Minimum of two years paid experience in a position with a high degree of responsibility

Required Background/Knowledge

• Knowledge of basic office equipment and technology; excellent computer skills
• Database software
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
• Project management principles
• Proficient use of inter- and intra-office communication tools such as email, video conferencing, teleconferencing, and similar tools

Preferred Background/Knowledge

• Experience in HMIS software or other complex databases
• Training or Teaching experiences Demonstrated Skills
• Attention to detail and accuracy
• Understanding of how to define problems, collect data, establish facts, and draw valid conclusions
• Effectively present information and respond to questions from partner agencies, end users, governmental entities, and community stakeholders
• Provide technical support to individuals with varying levels of technical knowledge
• Understand the evolving role of data and its importance to efforts to end social problems
• Regular, ongoing collaboration in project teams, including with remote staff
• Cooperatively or independently author training and procedural manuals or guidelines
• Ability to work effectively and professionally with people from diverse backgrounds
• Ability to learn quickly, handle multiple tasks simultaneously, anticipate and meet established deadlines, and regularly produce high quality work products in a deadline-driven environment
• Team player and collaborator with a positive attitude

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

• Standing – Approximately less than 1/3 of on-the-job time
• Walking – Approximately less than 1/3 of on-the-job time
• Sitting – Approximately greater than 2/3 of on-the-job time
• Reaching with hands and arms – Approximately between 1/3 and 2/3 of on-the-job time
• Stooping, kneeling, crouching, or crawling – Approximately less than 1/3 of on-the-job time
• Talking or hearing – Approximately greater than 2/3 of on-the-job time
• Weight lifted/force exerted – An average of approximately up to 10 pounds, non-continuously
• Physical requirements listed are primarily applied to ability to lift and move paper supply, files, etc.
• Vision – Close vision (clear vision at 20 inches or less)
• Driving – Approximately less than 1/3 of on-the-job time

Other Requirements

• A valid driver's license and proof of current automobile insurance
• Proof of COVID vaccination (must be fully vaccinated according to the CDC definition)
• Must live in St. Louis City Metro Area, Missouri
• Must have internet access

Travel/Work Schedule

• Occasional out-of-state travel for professional conferences/training (generally less than one week for each occurrence)
• Occasional local or in-state travel for community meetings or onsite support
• Schedule may fluctuate based on workload

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote