Surgical Scheduling Coordinator

Surgical Scheduling Coordinator

Women’s Health of Central Massachusetts is looking for a focused and detail-oriented Surgical Scheduling Coordinator to be responsible for administrative and clerical tasks related to scheduling patient surgeries, C-sections, and inductions of labor.

The Surgical Scheduling Coordinator will work in close cooperation with our providers as well as both internal & external clinical staff to ensure the timely scheduling of patient surgeries, M-F, 8:30am-5pm, 40 hours per week.

Surgical Scheduling Coordinator Responsibilities may include, but are not limited to:

• Receive & process requests for new or rescheduled surgical procedures;
• Ensure all surgical cases are scheduled in a timely manner, in accordance with the provider’s directions, & work closely to coordinate with the provider and/or clinical staff;
• Book patients’ surgeries with the hospital;
• Communicate all pertinent information to patients, both verbally & in writing, regarding their surgery date and time, including pre-operative instructions;
• Answer patients’ questions beforehand and notify clinical staff and/or providers of any concerns that need to be addressed;
• Ensure all required documentation is provided to patients prior to surgery, in accordance with established procedures & guidelines;
• Obtain prior authorizations when needed;
• Discuss & review any billing concerns and work closely with billing department & insurance companies to resolve any issues;
• Efficiently & effectively manage incoming and outgoing phone calls, emails, and calendars;
• Act as communication link & liaison between the patient, provider, and the hospital;
• Freeze internal provider schedules according to o.r. times booked; notify appropriate in-house staff (scheduling department, providers, managers, receptionists) by providing a list of patients affected by any changes to provider schedules;
• Utilize, maintain, & update the Surgical Scheduling Log.

To be a successful Surgical Scheduling Coordinator at WHCMA, you should meet the following requirements:

• A high school diploma or equivalent.
• A minimum of 2 years’ clerical or administrative experience in a medical office.
• Able to read, write, and communicate effectively orally and in writing.
• Excellent typing skills & computer proficiency.
• Strong communication & customer service skills.
• Strong organizational and multitasking skills.
• Able to prioritize tasks & meet the demands of a fast-paced office.
• Meticulous attention to detail.
• Able to work independently throughout the day and without supervision.
• Able to take ownership of responsibilities and troubleshoot issues appropriately.
• Must be familiar with medical terminology, electronic medical records, and have prior scheduling experience.
• Must be a team player & able to maintain an effective & pleasant working relationship with medical staff, co-workers, and patients, treating all with dignity, professionalism, and respect.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical office: 2 years (Preferred)
• Ob/Gyn: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person