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SalaryCoordinator, Scheduling
Location: Northboro, MA, US, 01532
Division: Gas CMS Dispatch NE
Job Type:
Requisition Number: 53830
Department:
Job Function: Work Scheduling and Dispatch
About us
National Grid is hiring a Coordinator for our Gas Dispatch in Northboro, NE.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
The Work Management Coordinator is responsible for managing the intraday execution of Customer Meter Services (CMS) Collections work in an efficient and effective manner which yields optimal technician utilization while exceeding regulatory and customer safety and satisfaction obligations.
Key Accountabilities
Work with field operations (CMS), Resource Planning, Gas Ops, Contact Center, and Collections organizations to ensure efficient work execution throughout the day
- Provide support to the field for intra-day work management
- Act as a communications center of the field, ensuring required support is in place to be able to execute field requirements. Maintain communications with internal departments to enable field technician work order completion
- Optimize technician work assignment and routing to yield improved work execution, increased technician utilization
Qualifications
- High school diploma required
- Experience in a utility industry is preferred
- Ability to multi-task effectively and remain focused throughout workday
- Able to work different shifts is a must, with potential to work weekends. Working hours may exceed 8 hours/day
- Strong organization and planning skills
- Strong verbal communications capabilities
- Capable of analyzing situations or significant amounts of work and making quick decisions
- Ability to work with multiple software applications, inclusive of Microsoft Office 365
- Must successfully complete the pre-entry assessment test
More Information
Salary - $74,000 - $87,000
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market: Worcester
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