Surgery Scheduler

Position Summary:

Responsible for answering in-bound telephone call requests for appointments and scheduling patient appointments for MOHS procedures in an efficient and timely manner.

Essential Functions

• Books, coordinates and reschedules patients appointments. Relays necessary messages to staff
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answers telephone, screens calls, takes messages, and provides information. Answers questions regarding patient appointments and testing.
• Adheres to California Skin Guidelines for appointment types, length and frequency. Schedules appointments per physician session in accordance with company policy for frequency and time between appointments.
• Enters patient demographic and insurance information in EClinicalWorks or Prime Clinical practice management system
• Advises patient of relevant financial policies, including co-pay requirements, patient balance payments due, or pre-payment required for elective services.
• Advises patients of GSD no-show policy and financial ramifications. Collects credit-card pre-payments when required for patients with previous no-shows or last-minute- cancellations.
• Follows GSD guidelines to offer alternate providers dependent upon patient response to wait time or available appointments
• Regularly reviews the schedule for open appointment slots during next 24 hours; identifies and calls future patient appointments and offers open slots.
• Advises office manager of scheduling challenges or requests to violate GSD scheduling policy
• Appointment Reminder Calls as assigned by manager or administrator

Essential Functions

Organizational Standards

• Demonstrates Knowledge of Job Duties
• Judgment: demonstrates sound forethought and logic in all actions
• Communications: written communications and email are clear and well organized
• Communications: oral communications are clear and appropriate for business
• Team & Working Relationships: Effective in working with others
• Safety: adheres to all workplace safety standards and policies
• Company Resources: appropriate use of PC, email, rest areas, maintains a clean and organized work environment
• Attendance: reports for work on-time and as scheduled, available for work as needed Working knowledge of EClinicalWorks or Prime Clinical sufficient to perform job-related duties e.g. checking schedule, scheduling follow-ups, securing patient information, etc.
• Promotes Golden State Dermatology in an effort to enhance patient comfort and further organization reputation of excellence in the patient, medical, and associated business communities

Other Duties As Assigned

Requirements

Knowledge, expertise:

• Medical/clinical experience required (2+ years)
• Surgical scheduling preferred, not required
• Some dermatology/MOHs experience preferred, not required
• Expert user in EClinicalWorks or Prime Clinical modules for registration and scheduling.
• Use of a professional computer and mouse
• Telephone operations; excellent telephone customer service skills.
• The ability to speak clearly and to be understood by others via telephone.
• Basic knowledge of dermatology and aesthetic services sufficient to assess type and length of appointment needed.
• Knowledge of GSD financial policies relevant to scheduling e.g. when pre-payments will be required.
• Grammar, spelling, punctuation. The ability to enter notes in the EClinicalWorks or Prime Clinical system. The ability to send emails.

Certifications, training, licensure:

• High School Graduate or equivalent

Safety Requirements:

• Universal precautions

Physical Requirements:

• Sitting up to eight (8) hours per day
• Frequent sitting and standing from a sitting position. Use of keyboard and/or computer mouse up to 8-hours per day.
• Ability to use a telephone, including either a handset or a telephone headset.

Decision Making Authority:

• Selecting and assigning patient appointment slots.
• Double-booking physicians when necessary based upon the needs of the patient or the organization

GSD strongly encourages employees to receive the COVID-19 primary series vaccination.