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Form of workDowntown L.A. Proper Hotel is seeking an Event Sales & Services Manager. A one-of-a-kind historic retrofit, our 148-room property located in the heart of Los Angeles features interior design by international style icon Kelly Wearstler, multiple dining options by the James Beard Award-winning Lucques Group duo, a panoramic rooftop restaurant-bar & lounge featuring a swimming pool and 14,000 square feet of meeting and event space.
The Event Sales & Services Manager will be responsible for generating revenues within the markets assigned for restaurant and event space catering sales. This key role will partner with hotel, restaurant and culinary management to create compelling menus, coordinate timing of events and relay all necessary information and/or changes to maximize event profitability, ensuring that our clients have a unique, second-to-none event. The Event Sales & Services Manager is also responsible for the daily operations of the Event and Conference Services department.
Responsibilities Build and foster relationships with clients by creating and coordinating meetings and events Generate detailed group resumes and communicate with Hotel Department Heads Optimize room rental charges and event upsell opportunities Assist with the monthly forecasting and the annual budget process Handle special projects as requested by the Director of Sales & Marketing Account prospecting, solicitation, and development via telephone, personal contact, outside calls, correspondence, email and other means of communication Conduct event and meeting space site inspections, entertain both in house and off property, and maintain relationships thorough follow-up methods Proactively establish preferred partnerships with outside vendors to create benchmark standards, consistency in service and competitive pricing Prepare and present proposals and contracts both written and verbal in a prompt, accurate, profitable, pleasant and professional manner Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill Manage group room blocks and meeting space for groups and events Lead formal pre-event and post-event meetings for small to average-sized assigned groups Develop and work from a quarterly action plan that encompasses Account Management, New Business Development and departmental profitabilityRequirements 3-5 years of hospitality experience in Sales/Events Operations Thorough knowledge of sales techniques including excellent selling and negotiating skills with strong market and account knowledge Creative and innovative; proactive and customer-oriented Strong organizational and time management skills Excellent communication skills both written and oral Excellent knowledge of computers, specifically Opera, Delphi, Word, Excel and event management software and customer management platform Must have a flexible work scheduleEducation: Bachelor's Degree preferred Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.
The work is challenging and fast-paced, but rewarding above all. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
