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Form of workRestaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Support Specialist, Development is responsible for managing customer communications related to software defects reported and discovered through customer support requests. They also manage internal tools to aid in Support team visibility of known issues.
How you'll add value:
- Respond to all customer status update requests on bug report tickets
- Proactively deliver status updates on bug report tickets
- Attend triage meetings to discuss new bug reports and work queue priority settings with members of Development, Product, and Support
- Enter defects into Jira
- Validate bug fixes delivered by Development
- Update customers once fix has been deployed to their site
- Help manage Support team Known Issues board in Trello
- Assist Support teams with difficult troubleshooting tickets
- Assist Manager, Development Support in optimizing effectiveness of Development Support
- Assist Support management in preparing daily summary of Development-related customer issue reports
- Other duties as assigned.
What you'll need to be successful in this role:
- Bachelor’s degree preferred
- Outstanding organizational skills
- Outstanding customer service skills
- Outstanding written communication skills
- Expert grasp of software programming logic principles
- Expert scenario testing skills
R365 Team Member Benefits & Compensation
- This position has a salary range of $25-$31 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
#BI-Remote
$25 - $31 an hour
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
