AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
EDUCATION
- High school diploma or equivalent required.
- Associate degree preferred in a related field, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
EXPERIENCE
- 2 years of related experience within a laboratory setting is preferred.
- Experience working in customer service is also a plus.
KNOWLEDGE, SKILLS, ABILITIES
- Able to read, write, and speak English fluently
- Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values, including confidentiality.
- Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
- Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
- Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
- Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
- Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
- Regularly required to stand or walk for prolonged periods.
- Ability to work overtime, as needed.
Responsibilities:
- Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
- Perform laboratory services such as order delivery, shipping samples, biological waste processing, chemical inventory receipt/reconciliation, dry ice & gas cylinder tank management and other Laboratory Support services.
- Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
- Work within computer systems to access and follow standard operating procedures
- Proactively connect with the supervisor any customer concerns and/or potential problems
- Effectively address customer concerns within established resolution timeframes.
- Engage in process improvement activities
- May perform other responsibilities as assigned by management
