Sales Support Specialist

SALES SUPPORT COORDINATOR

Are you a natural people-person looking for a new role, but do not want to spend your days cold calling, canvassing, or doing door-to-door sales? Do you want to work for a fun, value-oriented, team-focused company who invests in the individual success of their employees?
Have you seen the day-in-the-life Tiktok that went viral? Check it out here!
Welcome to Pop! Promos
Pop! Promos is an emerging leader in the $25 billion branded merchandising industry headquartered in Fishtown, Philadelphia. In the 10 years since its inception, Pop! Promos has earned numerous accolades, including recognition in the INC 500 and as an ASI “Best Place To Work”.
This is the perfect entry level opportunity for an ambitious professional to explore a career in sales inside at a growing, vibrant company. In this entry level role, you will work as a team with a Senior Account Executive to manage a book of business, work to build relationships, and grow the business in a designated territory as well as our business as a whole. As a Sales Support Specialist, you will receive extensive training about our industry, our company and our products. A creative eye lends well to helping our art team design ready-to-pitch virtual mock ups for our clients. Our B2B sales process is heavily based on client relationships and walking the customer through every step of our made-to-order purchasing process.
At Pop! Promos, we enjoy the flexibility of our hybrid policy. Join us in office three days a week, and work-from-home for two days a week! We require proof of vaccination or a qualifying exemption in order to be inside our building.

Essential Responsibilities:

• Coordinate communication with clients - Provide clients with product and order information over email, phone, and website live chat
• Learn how to instruct design team on product design for individual projects
• Process new orders
• Handle customer service requests from clients
• Follow-up with existing clients
• Enter client purchase orders and enter order information in automated CRM system
• Communicate with production team to ensure client orders are delivered on time

ESSENTIAL REQUIREMENTS:

• 1 year of experience working in office setting preferred
• Ability to work in a fast-paced, self-directed, entrepreneurial environment
• Analytical mindset with the ability to solve problems and make decisions
• Strong organizational skills and ability to adapt to change quickly
• Bachelor’s Degree
• Competitive, goal oriented, and willingness to be mentored
• Strong communication skills and comfortable talking with clients over the phone and video
• Willingness to travel (visiting clients, attending trade shows) a few times a year

• Coordinate communication with clients - Provide clients with product and order information over email, phone, and website live chat
• Learn how to instruct design team on product design for individual projects
• Process new orders
• Handle customer service requests from clients
• Follow-up with existing clients
• Enter client purchase orders and enter order information in automated CRM system
• Communicate with production team to ensure client orders are delivered on tim