AddressThe Technical Support Specialist is responsible for daily operational end-user support of all computer software and hardware, associated peripherals, installation, troubleshooting, and technology maintenance.
This role provides daily operational end-user support of all computer software and hardware, associated peripherals, installation, troubleshooting, and technology maintenance.
HERE’S WHY YOU’LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:
- Pay rate: $33.25 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Install and test computer hardware and software including laptops, desktops, printers, monitors, application software, etc.
- Respond to questions and problem calls relating to Technical Support, Identifies problems and conducts corrective measures.
- Assist departments with mobile technology support including iPhones and iPads.
- Determines new project integration and implementation of PCs. Analyzes equipment needs for installation.
- Manage root cause analysis.
- Recommend modifications and improvements to PCs and associated technology.
- Ensure technology follows defined engineering standards and performs to established service levels.
- Serve as escalation for technology counterparts within the organization.
- Serve as technology liaison between end-users, business departments, and vendors.
- Provide input for overall technology system planning, implementation, and support.
- Assist management under their guidance for problem resolution.
- Assist with system and network security as defined by HGV standards.
- Maintain inventory of workstations and associated equipment; assist in research and purchase of hardware and software.
- Assist with IT projects as assigned by IT management (including network, server, and other technology projects as required).
