It Help Desk 2Nd Shift

Want to put you customer service and technological skills to use at one of the largest hospital systems in the country? Randstad Sourceright in partnership with Mass General Brigham are actively seeking a Service desk support specialist for their call center at Assembly Row. If you're open to a contract role and fully vaccinated, please apply today! MUST BE FULLY VACCINATED.

salary: $19 - $20 per hour
shift: First
work hours: 3 PM - 11:30 PM
education: High School

Responsibilities

Under general direction of the Patient Gateway Supervisor, the Patient Services Specialist is responsible for responding to inquiries from patients and authorized family members using Partners HealthCare online tools. This important and highly visible role is a “front-line” position handling patient inquiries regarding enrollment, logging in, product features and technical problems. The Patient Services Specialist may be asked to perform other tasks as needed.

Principal Duties and Responsibilities

• Provide professional, efficient and effective customer service to our end user community
• Answer and record calls coming into the 24/7 Service Desk using ITIL best practices.
• Provide reference number to all callers

Skills

• Customer Service
• phone etiquette
• Communication
• Basic Computer Skills
• Front Desk
• IT Help Desk
• Front Desk Coordination
• IT - Infrastructure

Qualifications
• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.