Technical Support Specialist Intern

As a Technical Support Intern, you will serve as one of the primary points of contact for all things IT at Booth & Associates’ six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office.

Position duties include:

· Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.

· Administer and support the latest versions of Windows and engineering software

· Maintain a detailed working log of all required system updates, including the date of completion

· Set up workstations, install and configure computer systems and applications, and train new users on company software and systems

· Troubleshoot complex issues in person and virtually.

· Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)

· Manage user accounts across multiple offices.

· Set up and troubleshoot VoIP phone systems.

· Understand networking fundamentals be our onsite hands for core networking issues (switching, routing, Wi-Fi access points, etc.)

· Actively update, maintain and monitor all aspects of computer networks.

· Resolve technical issues related to network interruptions.

· Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Accept constructive criticism and customer feedback regarding their experience with software or IT services

· Learn new technologies.

· Prioritize and manage several milestones and projects efficiently.

· Possess a drive to seek the root cause of obscure issues via technical research

· Effectively communicate technical concepts to technical and non-technical end-users.

*The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.

Minimum Qualifications:

· Associate degree in computer science or related technology field preferred.

· Industry-specific certification in relevant computer languages or software may be required.

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions.

· Familiarity with help desk software’s such as EasyVista and Samange is a plus

· Knowledge of remote access desktop programs and how to use them

· Professional writing and people skills

· Self-starter that can operate independently, but also collaborate with colleagues across multiple offices.