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JOB SUMMARY: Provide Texas Computer Cooperative (TCC) Texas Student Data System (TSDS) support. On a state-wide basis, provide regional Education Service Center (ESC) Consultants and Product Support Specialists with Level II support including Helpdesk services, problem determination, and resolution.
POSITION REQUIREMENTS:
JOB KNOWLEDGE
Bachelor's degree required in information systems or business.
Three years of school student administrative experience related to registration, attendance, grade reporting, and scheduling required.
Three years of experience using or supporting school student administrative software required.
Three years of SQL experience required.
Systems analyst level knowledge of ASCENDER or other school student administrative software preferred.
Experience using helpdesk software and/or Customer Relationship Management (CRM) systems.
Knowledge of Atlassian suite preferred.
Demonstrated leadership skills.
Excellent organizational, analytical, and problem-solving skills.
Excellent oral and written communication skills.
Knowledge of Texas Education Agency Texas Student Data System (TSDS) data collections, Student Attendance Accounting Handbook guidelines, and school district student accounting methodologies.
Knowledge of multimedia methodologies, webinar applications, and video conferencing is desirable.
Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.
Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.
Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.
PRODUCTS/OUTCOMES
Provide timely Level II Helpdesk ticket resolution to regional ESC Consultants to maintain Service Level Agreements (SLAs).
Record and track issues, from onset to conclusion.
Interpret user problems and identify solutions and workarounds.
Escalate issues after replication, along with proper documentation.
Create and verify SQL statements to address user problems.
Provide timely communications regarding current issues and general software information such as Hot Topics, software release highlights, and announcements.
Communicate stakeholder requirements for software maintenance, mandates, and enhancements.
Provide formal training, product demonstrations, and facilitate training sessions.
Communicate TSDS and Student Attendance Accounting Handbook guidelines as applicable to school operations.
Participate in User Acceptance Testing (UAT) and review of pre-release software, documentation, and training materials.
Maintain confidentiality and security of client data and information.
INITIATIVE
Demonstrate initiative, persistence, and a high level of energy and enthusiasm for assigned responsibilities.
Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
Participate and engage in learning experiences that enhance job knowledge and skills, and that build capacity in assigned area.
Remain current through self-study, self-discovery, tutorials, and classes, on new developments and techniques
that will improve the products assigned.
Remain current with developments in state and federal accounting guidelines as applicable to school operations.
Anticipate customer needs and recommend solutions.
Demonstrate flexibility and adaptability to new situations and assignments.
Solve problems across multiple, related applications.
Accomplish tasks in a timely manner to meet assigned deadlines.
Set challenging goals and reach a high standard of performance despite any barriers encountered.
Work under minimal supervision.
COMMUNICATION/HUMAN RELATIONS
Communicate effectively and interact professionally.
Build professional relationships with colleagues and clients, maintaining regular and continuing interaction in meeting shared outcomes.
Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
Demonstrate professional-level written and oral communication skills.
Work collaboratively in a team setting.
Promote and support organizational change.
Keep supervisors informed.
Maintain confidentiality and security of program materials and information.
SUPERVISION AND ORGANIZATION OF STAFF
None.
BUDGET RESPONSIBILITY
Be aware of and follow division guidelines of allowable costs when recommending use of division funds for expenditures for supplies, equipment, and facilities in area of assignment.
PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS
Tools/Equipment Used: Standard office equipment including personal computer and peripherals.
Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.
Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
Lifting: Occasional light lifting and carrying (less than 15 pounds).
Environment: May work prolonged or irregular hours; occasional region-wide travel; exposure to low or intense illumination.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress.
ADDITIONAL REQUIREMENTS
Function within the policies and administrative procedures of ESC-20.
Accept other responsibilities as assigned.
Dress and groom appropriately for the ESC-20 work setting.
Travel independently to fulfill the responsibilities of the position.
Serve at the will of the Executive Director.
JOB SUMMARY: Provide Texas Computer Cooperative (TCC) Texas Student Data System (TSDS) support. On a state-wide basis, provide regional Education Service Center (ESC) Consultants and Product Support Specialists with Level II support including Helpdesk services, problem determination, and resolution.
POSITION REQUIREMENTS:
JOB KNOWLEDGE
Bachelor's degree required in information systems or business.
Three years of school student administrative experience related to registration, attendance, grade reporting, and scheduling required.
Three years of experience using or supporting school student administrative software required.
Three years of SQL experience required.
Systems analyst level knowledge of ASCENDER or other school student administrative software preferred.
Experience using helpdesk software and/or Customer Relationship Management (CRM) systems.
Knowledge of Atlassian suite preferred.
Demonstrated leadership skills.
Excellent organizational, analytical, and problem-solving skills.
Excellent oral and written communication skills.
Knowledge of Texas Education Agency Texas Student Data System (TSDS) data collections, Student Attendance Accounting Handbook guidelines, and school district student accounting methodologies.
Knowledge of multimedia methodologies, webinar applications, and video conferencing is desirable.
Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.
Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.
Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.
PRODUCTS/OUTCOMES
Provide timely Level II Helpdesk ticket resolution to regional ESC Consultants to maintain Service Level Agreements (SLAs).
Record and track issues, from onset to conclusion.
Interpret user problems and identify solutions and workarounds.
Escalate issues after replication, along with proper documentation.
Create and verify SQL statements to address user problems.
Provide timely communications regarding current issues and general software information such as Hot Topics, software release highlights, and announcements.
Communicate stakeholder requirements for software maintenance, mandates, and enhancements.
Provide formal training, product demonstrations, and facilitate training sessions.
Communicate TSDS and Student Attendance Accounting Handbook guidelines as applicable to school operations.
Participate in User Acceptance Testing (UAT) and review of pre-release software, documentation, and training materials.
Maintain confidentiality and security of client data and information.
INITIATIVE
Demonstrate initiative, persistence, and a high level of energy and enthusiasm for assigned responsibilities.
Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
Participate and engage in learning experiences that enhance job knowledge and skills, and that build capacity in assigned area.
Remain current through self-study, self-discovery, tutorials, and classes, on new developments and techniques
that will improve the products assigned.
Remain current with developments in state and federal accounting guidelines as applicable to school operations.
Anticipate customer needs and recommend solutions.
Demonstrate flexibility and adaptability to new situations and assignments.
Solve problems across multiple, related applications.
Accomplish tasks in a timely manner to meet assigned deadlines.
Set challenging goals and reach a high standard of performance despite any barriers encountered.
Work under minimal supervision.
COMMUNICATION/HUMAN RELATIONS
Communicate effectively and interact professionally.
Build professional relationships with colleagues and clients, maintaining regular and continuing interaction in meeting shared outcomes.
Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
Demonstrate professional-level written and oral communication skills.
Work collaboratively in a team setting.
Promote and support organizational change.
Keep supervisors informed.
Maintain confidentiality and security of program materials and information.
SUPERVISION AND ORGANIZATION OF STAFF
None.
BUDGET RESPONSIBILITY
Be aware of and follow division guidelines of allowable costs when recommending use of division funds for expenditures for supplies, equipment, and facilities in area of assignment.
PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS
Tools/Equipment Used: Standard office equipment including personal computer and peripherals.
Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.
Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
Lifting: Occasional light lifting and carrying (less than 15 pounds).
Environment: May work prolonged or irregular hours; occasional region-wide travel; exposure to low or intense illumination.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress.
ADDITIONAL REQUIREMENTS
Function within the policies and administrative procedures of ESC-20.
Accept other responsibilities as assigned.
Dress and groom appropriately for the ESC-20 work setting.
Travel independently to fulfill the responsibilities of the position.
Serve at the will of the Executive Director.
