Support Coordinator Specialist/Trainer

Support Coordinator Specialist Qualifications and Duties

Qualifications:

A Bachelor’s Degree in a human services-related field, including but not limited to: psychology, education, counseling, rehabilitation counseling, or general studies with a major concentration in a human services-related field from an accredited institution.

A Bachelor or Master’s Degree in social work from a social work program accredited by

the Council on Social Work Education.

MRG looks for the basic knowledge, skills, and abilities, which are essential to good

s coordination practice in hiring support coordination staff. In addition, MRG

ensures that each staff member providing support coordination services possesses the

knowledge, skills, and abilities in accordance with DHH policy. MRG provides required

orientation and training to new staff as mandated by DHH prior to caseload assignment.

The salary will be depending on experience and the applicant MUST have 1 year of experience in Support Coordination.

Knowledge-Skills-Abilities

Knowledge

• Community Resources
• Agency Quality Enhancement Policy/Overview
• Medical Terminology
• Support Coordination Policy
• Participant Rights and DHH Appeals Process
• State and Federal Laws for Public Assistance
• OAAS Program Guidelines
• OCDD Program Guidelines
• Mandated Reporter Legal Obligation as Agent of DHH

Skills

• Time Management
• Assessment/Evaluation
• Interviewing
• Listening
• Appropriate Record Keeping

Abilities

• Develop and Implement Plans of Care
• Coordinate and Follow Up on Services Needed by the Person
• Advocacy
• Ability to Provide Appropriate Oral and Written Communication on a Daily Basis and Document All Communications
• Establish and Maintain Cooperative Working Relationships with DHH/Providers/Families as well as the Person
• Maintain Accurate and Concise Records
• Assess Medical and Social Aspects of each Person’s Life and Formulate Plans of Care Accordingly
• Problem Solving
• Remaining Objective while accepting the Recipient’s/Guardian’s Lifestyle and Culture

Daily – Weekly – Monthly – Quarterly

Support Coordination Duties

Daily

• Documentation: service logs must be completed for all activity performed by Support Coordinators every day; these service logs must be turned in weekly
• Case record maintenance (Filing, Purging, etc.) with service log documentation to support activity
• Mailing/emailing/faxing documents to recipients/guardians, providers, medical professionals, OCDD/OAAS, Medicaid, and other community agencies with service log documentation to support activity
• Linkage to community services based on requests and/or needs of the recipients with service log documentation to support activity
• Follow-up with requests/needed documentation/information from recipients/guardians, providers, medical professionals, OCDD, OAAS, Medicaid, and other community agencies with service log documentation to support activity
• Schedule meetings with people and families/providers/OCDD/OAAS as needed, with service log documentation to support activity
• Critical and non-critical incident reporting and follow up
• Completion of routine and urgent plan revisions
• Writing Addendums/Updates to Current Plans as needed
• Annual Plan Writing and Submission as indicated on daily planner
• Initial Referrals- Intake/Assessment/Planning and Submission as assigned
• Transition and Closure activities as needed

Weekly

• Individual Staffing with Supervisor one (1) time per week and as needed
• Group Staffing with Supervisors/Program Manager, and other Support Coordinators one (1) time per week and as needed
• SCs must present schedule to be reviewed and approved weekly by Supervisor/ MRG must have itinerary of all employees at all times during business hours
• Turn in a Minimum of 12 to 15 Service Logs (Minimum Requirements) to Supervisor on Group Staffing Day by 11am and all other Service Logs completed outside of minimum requirements during previous week

Monthly

• Complete the required monthly phone contacts with documentation of review of services and code appropriately; to be turned in on a weekly basis with all required monthly contacts completed and turned in by the 23rd day of each month (minimum requirements) Update emergency evacuation information monthly with all persons served
• Complete documentation for all other phone contacts in addition to the required monthly contact, including all phone contacts with people served, providers, RO, and any other phone calls related to the person’s services
• Document all SC activity performed on daily basis on service logs with appropriate coding, to be turned in weekly, at end of 3rd week of month, SC and Supervisor review service activity report for SC
• Meet specified unit cap each month
• Update and maintain accurate planner, to reflect current caseload, cpoc approval dates, and all timelines

Quarterly

• Quarterly Meetings/Visits- service planning (including annual CPOC planning), reassessment, observation of services in the home, monitoring of provider records, and review of each service on plan of care with the person’s participation in all aspects of planning for their services; scs are required to invite providers as appropriate depending on DHH program
• Observation of services at provider site with service log documentation to support sc activity
• Complete and turn in all quarterly meetings/visits/observation of services in the home by the 23rd of the first 2 months and by the 15th of the third month of the quarter (Unless Otherwise Specified) (minimum requirements)
• Meet the specified unit cap for the quarter

The Support Coordinator Agrees To:

• Carry caseload number assigned by the agency
• Work a 40-hour week (8:00 a.m. to 5:00 p.m.) Monday-Friday; meetings after typical business hours will be compensated with the same amount of time off the following week
• Be accessible by cell phone during working hours when in field (must respond to the office within 15 minutes)
• Attend DHH mandated training and ongoing trainings scheduled by supervisor
• Follow set guidelines established of support coordination
• Maintain professional relationships with service providers and other community agencies as well as all coworkers at MRG
• Dress professionally at all times (no shorts/cami tops/torn jeans)
• Be prepared for weekly individual face-to-face supervisory session with updates ready regarding timeline adherence for work performed previous week and have ready for review planner that details work to be performed upcoming week; discuss any issues or areas of concern experienced in field during previous week
• Be responsible for accuracy and completeness of service logs, progress notes, quarterly reports, as well as completeness of participant files; ensure that service logs are completed daily for all SC activity and turned in weekly for supervisor’s review; ensure that all filing is completed at all times in participant’s record
• Ensure timely submission of service logs weekly/monthly/quarterly with filing done immediately upon receiving logs back from billing office
• Ensure timely submission of plans of care to Supervisor as required on planner
• Perform intake and ongoing assessment activities within required timelines as indicated on planner
• Develop a Comprehensive Plan of Care encompassing person-centered planning techniques and with the participation of the person/family
• Secure approval of the plan and send approval information timely to providers
• Implement the Plan of Care (building/implementing supports)
• Monitor support strategies (monitor waiver service providers)
• Perform transition and closure activities timely as required by DHH guidelines
• Ensure that all people served and their families and providers have MRGs toll free number by reviewing such with families on visits
• Ensure that all participants are made aware of right to appeal any reduction in services by immediately reviewing appeal rights and obtaining signatures from participants
• Ensure that all participant information is up-to-date during monthly contacts and report updated participant information to office manager immediately
• Comply with a performance improvement plan if the Support Coordinator supervisor determines that Support Coordinator is in need of additional supports to perform their job in an adequate and competent manner; supervisor will design and implement a performance plan based on Support Coordinator’s individual needs for improvement with results reviewed by PM to determine if SC will continue to be employed at MRG
• Be responsible for accuracy, completeness, and submission of payroll time sheet to the agency HR email account by the 14th of each month in order to receive payment on the 21st of each month.
• Ensure mileage and expense reimbursement form is turned in on required date and is accurate and complete and contains information required by HR department for timely reimbursement to employee with original receipts of any expenses approved by Supervisor
• Provide a minimum three (3) week notice in writing to the Administrator or Executive Director; failure to do such will result in non-payment for any unused annual leave
• Employees of MRG cannot substitute any annual, sick, or compensatory time for the minimum period of notice
• Submit a leave slip to supervisor for a formal approval of paid time off; for unexpected sick leave, a leave slip should be completed upon return to employment for use of paid sick leave if available; all leave slips are to be sent to HR email account
• Employees of MRG will call in to answering service if they are unable to report to work
• All MRG staff follow HIPPA guidelines and have signed statement in personnel file that they will return all participant information (electronic/written) and all MRG property immediately upon separation of employment
• All SCs must back up electronic data with MRG OM each week
• Follow agency policy that any Support Coordinator not meeting requirements or not adhering to timelines for submission of plans will be terminated immediately
• Follow CIR policy as trained
• Understands and follows mandated reported status
• Reports to SC Supervisor assigned
• Agrees to 40 hours of training per year as required by DHH/MRG
• Agrees to be available to report to SC Sup and Agency Administration 24 hours per day seven days per week during an emergency/disaster to ensure continuity of care and safe evacuation of all people in caseload
• Provide and participate in initial field support/training both mandated and as needed for agency’s new employees
• Participate, assist and collaborate with Support Coordinators and supervision in completion of implemented tools to provide management of timelines and requirements of OCDD/WSS and MRG programmatic timeline. Assist Program Manager with adherence of Online Tracking Incident System (OTIS) / Critical Incident Reporting (CIR) as necessary
• Assist Project Manager and Supervisory staff with new and special projects as required of agency
• Follow implemented tools to provide management of participant record reviews to ensure all documents are compliant with OCDD/WSS and MRG policy and standards as directed by Program Manager
• Coordinate and complete timely initial and vacant caseload annual CPOC’s as necessary within OCDD/ WSS Resource Allocation Model Plans with agency staff to meet timelines and complete Initial CPOC when required for agency compliance

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person