Address
Form of workSalary: Depends on Qualifications
Location : Baton Rouge, LA
Job Type: Unclassified
Job Number: R-001247
Department: University of New Orleans
Opening Date: 10/27/2023
Supplemental Information
Please click HERE to apply.
• Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.
• Manage user account creation process for new and existing LDH employees, including: Active Directory accounts, Exchange email accounts, Internal system access accounts
• Maintains all existing accounts listed above by making updates requested through ticket system.
• Manages the Learning Management System content, serving all of LDH.
• Assists in course development of special topics as defined by state officials.
• Assists in the development and implementation of training programs and provides follow up support and additional training as needed further training.
• Develops and maintains internal department documentation.
• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
• Adheres to and communicates policies, rules, and regulations relating to technology use.
• Researches educational resources for internal use.
• Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana.
• Assists in setup and support at various workshops and conferences.
• Audits and updates LMS user account information and runs ad?hoc reports as needed for LDH management.
• Other tasks as directed.
Required Qualifications:
• Bachelor's Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and nontechnical audiences.
Desired Qualifications:
• Advanced degree.
• Minimum one year of professional experience with technical training or content development.
• Minimum one year of profession experience in public speaking, presentations and/or training environments.
• Minimum one year of professional experience with user account creation management.
• Minimum one year of professional experience with LDH information systems or programs utilized by the department.
Benefits for unclassified employees are determined by the individual hiring authority.
Location : Baton Rouge, LA
Job Type: Unclassified
Job Number: R-001247
Department: University of New Orleans
Opening Date: 10/27/2023
Supplemental Information
Please click HERE to apply.
• Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.
• Manage user account creation process for new and existing LDH employees, including: Active Directory accounts, Exchange email accounts, Internal system access accounts
• Maintains all existing accounts listed above by making updates requested through ticket system.
• Manages the Learning Management System content, serving all of LDH.
• Assists in course development of special topics as defined by state officials.
• Assists in the development and implementation of training programs and provides follow up support and additional training as needed further training.
• Develops and maintains internal department documentation.
• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
• Adheres to and communicates policies, rules, and regulations relating to technology use.
• Researches educational resources for internal use.
• Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana.
• Assists in setup and support at various workshops and conferences.
• Audits and updates LMS user account information and runs ad?hoc reports as needed for LDH management.
• Other tasks as directed.
Required Qualifications:
• Bachelor's Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and nontechnical audiences.
Desired Qualifications:
• Advanced degree.
• Minimum one year of professional experience with technical training or content development.
• Minimum one year of profession experience in public speaking, presentations and/or training environments.
• Minimum one year of professional experience with user account creation management.
• Minimum one year of professional experience with LDH information systems or programs utilized by the department.
Benefits for unclassified employees are determined by the individual hiring authority.
