Call Center Customer Service Representative (Work From Home)

CALL CENTER CUSTOMER SERVICE REPRESENTATIVES
WORK FROM HOME POSITION FOR THE OKC AREA
$16.20 an hour and great benefits!

• Dedicated in-person training program before transitioning to Work from home
• Initial training shift: Monday to Friday 8 am 5 pm (see below for full hours of operation)
• $825/month for your benefit choices (see below)
• Pension payments made by OSLA

Call Center Representatives provide our customers with accurate information and courteous assistance to help them manage repaying their student loans. OSLA serves customers from across the United States, and we strive to make their experience positive. We have an outstanding reputation with our borrowers who have received and subsequently paid off their federal student loans. OSLA has been an Oklahoma business for more than 50 years.

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Requirements for Applicants:*

• High School Diploma or equivalent (Required)
• Customer Service Work Experience, 2 years (Required)
• Call Center Work Experience, 2 years (Preferred)
• Wired internet, not wireless/Wi-Fi (Required)
• Minimum Internet connection speed of at least 10mbps (Required, may run test during phone interview if chosen)
• Proficient office and computer skills such as: 10-key, Windows, Microsoft Excel, Word, and Outlook (Required)
• Minimum 40-45 WPM typing speed (Required, will run test during in-person interview, if chosen)
• English (Required)
• Bilingual English/Spanish (Preferred)
• Must be able to obtain a Public Trust 5C Background Investigation after hire (Details provided during interview, if chosen)

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Your success depends on:*

• Working productively as a team player with a variety of people, including management, co-workers, and customers
• Delivering superior CUSTOMER SERVICE with the passion to exceed customer expectations and drive customer satisfaction through excellent communication skills
• Ability to work independently with supervisory guidance.
• Managing time effectively and efficiently; adapting quickly to changing priorities
• Professional demeanor
• Multi-tasking, problem solving and analytical skills.
• Following written instructions and documented procedures and adapting to changes

OSLA encourages applications from individuals with disabilities, minorities, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position or need assistance during the interview process with OSLA, please call 405-415-4475 (HR), TDD: Dial 405-556-9230.

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OSLA’s benefits package:*
Includes $825/month for you to use to purchase health, dental, and vision insurance; disability insurance; flex accounts; 403b (similar to 401k) contribution; and a YMCA membership. OSLA pays the Teachers’ Retirement System pension; and more. Hourly employees accrue sick and vacation leave every pay period after the introductory period; and have 11 paid holidays.

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Full Call Center Hours of Operation:*

• Monday: 7am – 10pm
• Tuesday – Friday: 7am – 7pm
• Saturday: 9am – 1pm

Hours of operation are subject to change. Must be able to work scheduled hours, which may include Saturday hours or mandatory overtime.

Job Type: Full-time

Pay: $16.20 per hour

Work setting:

• In-person

Work Location: In person