Sr. Manager, Omni Operations And Fulfillment

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Location: New York, NY (Hudson Yards)

Shift: Monday - Friday

Schedule: Hyrbid (Onsite Tuesday - Thursday)

Primary Purpose:As the Senior Manager, Omni Operations and Fulfillment, the individual in this role will work directly with the Senior Director to help lead and drive omnichannel fulfillment operations across Tapestry NA. The senior manager will also help drive and lead the execution of strategic, operational, and process initiatives related to omnichannel fulfillment including but not limited to recommerce, third party marketplace, and licensees drop ship (Supplier Fulfillment / Store to Store). This individual will leverage their project management, data, technical and analytical skills to ensure both excellence in execution and continuous improvement of our internal processes and capabilities to ensure we meet our internal and external customer SLAs and have a passion for customer experience and satisfaction.

The successful individual will leverage their proficiency to...

• Evaluate current processes, identify gaps and opportunities, and support the redesign business processes to enable for more seamless integration for existing and new omnichannel initiatives

• Partner directly with FC Ops (Fulfillment & Logistics), IT, Finance, Planning, Digital, Store Ops, Customer Care, and other functions to help drive integrated business planning and operational processes for Tapestry.

• Facilitate cross-functional continuous improvement of omnichannel order management and customer fulfillment processes by identifying performance gaps, prioritizing improvement opportunities, and mobilizing corrective actions to further support financial goals and aspirations

• Liaison between third party vendors for day-to-day order fulfillment Operations and consumer inquiries and partner on any new business and product setup implementations, where needed.

• Provide ad hoc customer analytics in support of Operations and order management leveraging various software applications (i.e. MS, Alteryx, Tableau).

• Support the strategic development, piloting, and scaling of new digital and omnichannel initiatives and tools, including sustainability and recommerce operations as needed.

• Partner with teams surrounding new business growth in the evolving world of eCommerce to leverage core business practices that are instrumental with gaining efficiencies for the team.

• Help lead OMS order routing logic refinements and enhancements to drive network optimization and cost efficiencies across brands

• Data steward for E2eF Performance Management program (validations, calculation refinements, SLA maintenance, reporting refinements, etc.)

The accomplished individual will possess...

• BA/BS degree or equivalent required

• Minimum of 5+ years of prior experience working in an omnichannel, operations, business solutions, or consulting role or equivalent combination of work and education experience

• Proven success in managing others, including direct report(s) or project teams

• Ability to effectively manage diverse projects in a fast-paced and demanding environment

• Customer-centric mindset with a demonstrated passion for customer experience

• Creative problem solver with strong analytical, operational, and technical skills

• Commitment to on-time, high-quality completion with excellent time-management and multi-tasking skills

• Highly organized with attention to detail and accuracy

• Positive attitude, professional communication, and effortless collaboration

• Demonstrates initiative and self-motivation

• Knowledge of Order Management, Logistics, Operations, and Customer Service with a strong focus on the fulfillment experience across multiple points of interaction including distribution centers, stores, and vendors

• Excel - Advanced (comfortable with manipulating large data sets, pivot tables, V-Lookups, charts, graphs, and financial modeling)

• Ability to work effectively in ambiguity, adapt to changing priorities and drive with urgency

• Outstanding verbal, written, and interpersonal communication skills with operations, business, and management stakeholders

• Team-oriented with ability to effectively collaborate with partners across the organization at all levels; ability to negotiate and influence peers, members of cross-functional teams and leadership

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup

BASE PAY RANGE $104,000.00 TO $130,000.00Annually
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