Community Manager

COMMUNITY MANAGER
Who You Are
You’re a creative thinker and writer who can adapt seamlessly to any brand voice you meet. Social is your medium of choice: not only do you know what you like to see from brands on social, you know what keeps brands relevant in the social sphere. You’re proactive, on the forefront of social trends, creative problem solver and solid communicator. You're the Community Manager we're looking for, and we want you on our team.
Who We Are
Madwell is a Brooklyn-based creative collective built to disrupt the traditional agency model. Why? Because we believe successful marketing can be anything. And we love that. We were founded in 2010 in Bushwick, Brooklyn and still call that colorful, creative neighborhood home. (We also call Denver home—that’s where you’ll find our sister office.) We believe that wild creativity can live happily alongside a laser-focus on results, and we consistently work with a wide range of clients including cosmetics, telcom, spirits, and oh so much more.
What You’ll Do
As a Community Manager at Madwell, you’ll be responsible for maintaining the voice and spirit of the brand on social. Equal parts writer and social strategist, you’ll work alongside our social media strategists and content creators to ensure relevance with our client’s social presence. You’ll foster engagement, build relationships, and maintain the integrity of online communities, while also being the frontline defense and handling it with grace. You’ll tap both left and right brain thinking, with responsibilities from crafting creative engagement opportunities to supporting with monthly reporting.
Responsibilities include, but are not limited to:

• Managing client’s social community by responding to customer and fan messages in the brand’s specific voice in a timely manner
• Collaborating with the broader social strategy and content creation team on content calendar ideation and development
• Surfaces cultural, partnership, real time trend opportunities as they arise
• Creates community management plans, playbooks and guidelines
• Contributing to weekly and monthly reporting to track community management efforts against overarching brand goals
• Supporting social content competing and copywriting efforts
• Working together with the cross-functional team to ensure that final content is scheduled and published on time
• Facilitating paid social boosting recommendations with our media partners and/or internal media team
• Monitoring competitive industry activities via social listening platforms and surfacing relevant insights and opportunities

Our Must-Haves

• Excellent understanding of social media platforms (and uses them daily!), including their respective strengths, nuances, success metrics, and relevant demographics
• Top-notch writing and customer service skills: you can communicate concisely yet warmly over various media
• Possesses acute attention to detail
• A self-starter, full of passion and ambition and takes initiative in bringing new social tactics to the table
• Independent yet communicative and team-oriented
• Independent yet communicative and team-oriented
• A friendly, smart, objectively awesome human
• Must be located within commuting distance of our Denver or Brooklyn office, and able to come into one of our offices twice a week on Tuesday + Thursday every week.
• Upholds high standards of compliance and ethics. Ensures all activities adhere to industry standards and regulations. Provides transparency in reporting and media buys.
• Commitment to embrace diversity and change, and engage with empathy and an open mind.

Where You’ve Been

• Proven track record of creating engaging social content across social channels
• Experience with Sprinklr and Infegy, a plus but not required

Lines of Report
Reporting to: Social Strategist
Madwell Values

• Has an independent spirit and takes initiative to experiment
• Demonstrates an open mindset
• Engages with empathy and embodies a work ethic that makes us stronger when we work together
• Covers for others when necessary and lifts where others cannot
• Recognizes that sameness is not a strength and supports and welcomes a diverse perspective

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Madwell we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Salary Range: $65,000 - $75,000

• This is a hybrid role based out of our NYC or Denver office. You must be located within commuting distance of Brooklyn, NY or Denver, CO to be considered for this role.

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