Sr. Analyst, Accounts Receivable

Trinity Industries is searching for a talented team player to fill the role of Sr. Analyst, Accounts Receivable in our Dallas, Texas office.  

As a key member of the Global Shared Services (GSS) team, the successful candidate will ensure the timely and accurate application of enterprise cash and supports customer setup and ongoing maintenance in Oracle. The role serves as a backup for railroad specific AP (Leasing) functions in addition to monitoring policy compliance and executing key controls. Through strong collaboration with both internal and external business partners (including Trinity's BPO partner), this role supports critical cross-functional projects (including the Oracle Cloud Financials), troubleshoots and resolves complex issues, and drives continuous process improvement. A strong customer service mindset and sense of urgency are critical 
to success in this role.

What you'll do: 

• Serve as escalation point for complex issues and provide strategic guidance to offshore cash application team
• Assist with the development of AR policies (on-account polices, prepaid policies, AUP (Abandoned and Unclaimed 
  Property) for Customer Credit Balances), customer setup policies...)
• Monitor on-account, pre-paid and customer setup policy compliance including creation of executive reporting
• Collaborate with Credit and Collections teams, customers and BPO partner to resolve un-applied and miss-applied cash
• Serve as liaison with IT Information Governance team and ensure compliance with customer setup policies, SLA's and best practices
• Partner with banks, Treasury and Accounting/Finance colleagues to optimize/automate cash application processes
• Serve as SME for cash application processes on cross-organizational strategic projects, including acquisition and 
  divestiture activities
• Support the successful implementation of strategic projects including Oracle Cloud Financials (Accounts 
  Receivable and Cash Management modules)
• Continually analyze Order to Cash and Procure to Pay processes and make recommendations for process improvement/redesign and automation
• Document standard operating procedures and maintain up-to-date process flows for assigned functional areas
• Serve as backup for Running Repair, Private Shop Repair and Railroad Freight AP processes

Key decision rights

• • Draft new policies, present recommendations to leadership and support related change management 
    (e.g. prepaid policies, on-account policies...)
  • Define problems, collect data, establish facts, and provide solution recommendations
  • Liaison with business partners (e.g. BPO, Credit/Collections, Treasury...) to drive process improvements and automation

Key performance Indicators

• • Achievement of established SLA's and KPI's for areas of responsibility
  • Ensure acceptable audit and ICFR testing results
  • Drive cost savings and value to the organization through successful project execution
  • Implement key productivity metrics and targets for GSS and drive performance to exceed targets
  • Escalate opportunities and improve processes
  • Promote a customer driven service model 

What you'll need:

• Bachelor's Degree strongly preferred
• 5 years' working in Shared Services environment
• Oracle Cloud Financial Experience Preferred (Experience with similar cloud systems a plus)
• English/Spanish Fluency Preferred
• Strong analytical, customer service and collaboration 
  skills