Specialty Scheduling Coordinator - Endoscopy (Patient Access Center) - Full Time (Remote)

University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

The SchedulingCoordinator (Endoscopy) performs a wide variety of high-level administrative functions to support the needs of the clinic healthcare team and provide an exceptional provider and patient experience.

Scheduling Coordinator (Specialty) Overview

Key responsibilities include but are not limited to:

• Provides exceptional service to internal and external customers.
• Conducts telephone interviews, collects data, assesses and prioritizes/directs calls to the most appropriate health program within clinic.
• Proactively contacts patients and schedules appointments with appropriate members of care team.
• Coordinates the intake forms and waiting lists to ensure maximum clinic utilization.
• Processes and documents incoming calls of inquiry, assesses urgency and directs as needed.
• Maintains complete, timely and accurate documentation for each patient.
• Obtains internal and external patient records.
• Manages and maintains intake database.
• Actively seeks out opportunities to improve process/workflow efficiencies.

Minimum Qualifications:

• High School Diploma or GED.
• Customer service experience (medical intake specialist or coordinator experience preferred).
• Knowledge of medical terminology.
• Broad knowledge of specialty area(s) being supported.

Location: The position will be working remote at this time. (MN residents only.)

Hours:8:30am-5:00pm (Monday-Friday)

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.