Scheduling Coordinator - Hospice

Scope 
• Discern client services required as outlined in service agreements, per the plan of care, and for urgent requests.
• Create and maintain visit schedules including supervisory visits per policy.
• Work with the Regional Clinical Manager and Clinical Team Assistant to develop clinical territories and work to manage drive time/mileage.
Knute Nelson Values
Christian Heritage 
We believe that our Christian heritage is an integral part of the care we provide.
Valuing People 
We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.
Customer-Focused Excellence 
We will seek to understand our customer’s desires, respond to their voice and deliver a valuable experience.
Community Engagement 
We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.
Stewardship 
We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.
Competencies
• Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals. Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of corporate responsibility, confidentiality and commitment of service.
• Customer First Attitude - Makes the customer experience a primary focus of one’s actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.
Education and Experience Required
• Required to either hold an associate degree or be a current Knute Nelson Home Health Aide. 
• Must complete and pass a state required background study.
• Able to communicate verbally and in writing to the extent required by the position.
• Able to physically perform the duties required by the position.
• Required to have the ability to read, write and speak English well enough to communicate with staff, clients and visitors.
Key Responsibilities
• Schedule Home Health Aide visits. Schedule other discipline visits as directed by Regional Mangaer
• Schedule clinical visits per plan of care. 
• Ensure fiscal responsibility by following and adjusting clinical territories and taking drive time/mileage into consideration. 
• Schedule supervisions per policy.
• Hold close communication with employees, clients and families.
• The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
Other Details
Exemption Status: Hourly Non-Exempt
Direct Reports: None
Leadership Received: Regional Clinical Manager
Department: Administration 
Division: Hospice