Address
Form of workJob Description
Summary:
Performs clerical and support functions for Human Resources.
Detailed responsibilities:
• Collects and enters data into the department's software systems application(s).
• Prepares communications and reports using desktop software.
• Answers phones, greets visitors, and responds to general inquiries.
• Performs other duties as assigned, including filing and processing mail.
Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• ACCURACY - HR: Completes work assignments within established quality and/or quantity standards.
• DEVELOPS RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
• EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
• PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
• ORGANIZATION SKILLS (6): Organizes work to achieve maximum efficiency.
Education:
Essential:
• High School Diploma or Equivalent
Credentials:
Education equivalent experience:
Essential:
•
Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Two years customer service experience.
Working conditions:
Essential:
• Keyboard Entry 60.00%
• Repetitive Movement Hand/Arm 60.00%
• Sitting 60.00%
• Standing 60.00%
• Walking 60.00%
• Audible Speech 60.00%
• Hearing Acuity 60.00%
• Depth Perception 60.00%
• Distinguish Color 60.00%
• Seeing - Far 60.00%
• Seeing - Near 60.00%
• Computer Monitor 60.00%
Organizational Profile:
Memorial Regional Hospital South is the home of Memorial Rehabilitation Institute and provides a wide range of healthcare services to the South Florida region. With 280 beds and 505 employees, Memorial Regional Hospital South offers compassionate care and services such as:
• Memorial Rehabilitation Institute, featuring an 89-bed inpatient program, a comprehensive outpatient program, and more, to get patients "Back to Their MAX"
• Emergency Department
• Hospice Unit
• Laboratory Services
• Molecular Laboratory
• Podiatry Residency Program
• Surgical Services
• Women's Imaging Center
• Physical Medicine and Rehabilitation Physician Offices
• Rehabilitation Psychology Department
A leader in rehabilitation, Memorial Regional Hospital South has also been recognized by The Leapfrog Group, which has consistently awarded the facility with an "A" Rating for Patient Safety, and by Press Ganey's Guardian of Excellence Award for emergency room and outpatient Patient Satisfaction.
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Performs clerical and support functions for Human Resources.
Detailed responsibilities:
• Collects and enters data into the department's software systems application(s).
• Prepares communications and reports using desktop software.
• Answers phones, greets visitors, and responds to general inquiries.
• Performs other duties as assigned, including filing and processing mail.
Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• ACCURACY - HR: Completes work assignments within established quality and/or quantity standards.
• DEVELOPS RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
• EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
• PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
• ORGANIZATION SKILLS (6): Organizes work to achieve maximum efficiency.
Education:
Essential:
• High School Diploma or Equivalent
Credentials:
Education equivalent experience:
Essential:
•
Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Two years customer service experience.
Working conditions:
Essential:
• Keyboard Entry 60.00%
• Repetitive Movement Hand/Arm 60.00%
• Sitting 60.00%
• Standing 60.00%
• Walking 60.00%
• Audible Speech 60.00%
• Hearing Acuity 60.00%
• Depth Perception 60.00%
• Distinguish Color 60.00%
• Seeing - Far 60.00%
• Seeing - Near 60.00%
• Computer Monitor 60.00%
Organizational Profile:
Memorial Regional Hospital South is the home of Memorial Rehabilitation Institute and provides a wide range of healthcare services to the South Florida region. With 280 beds and 505 employees, Memorial Regional Hospital South offers compassionate care and services such as:
• Memorial Rehabilitation Institute, featuring an 89-bed inpatient program, a comprehensive outpatient program, and more, to get patients "Back to Their MAX"
• Emergency Department
• Hospice Unit
• Laboratory Services
• Molecular Laboratory
• Podiatry Residency Program
• Surgical Services
• Women's Imaging Center
• Physical Medicine and Rehabilitation Physician Offices
• Rehabilitation Psychology Department
A leader in rehabilitation, Memorial Regional Hospital South has also been recognized by The Leapfrog Group, which has consistently awarded the facility with an "A" Rating for Patient Safety, and by Press Ganey's Guardian of Excellence Award for emergency room and outpatient Patient Satisfaction.
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
