Human Resources Manager (Entry Level)

Hybrid Schedule (3 days a week in office)

Expected Contributions

Support the Vacation Ownership Corporate HR team in the following key areas:

General HR Operations

• Provides back-up support for the Corporate HR Coordinator with non-corporate associate or visitor queries at the HR front-desk, leading onboarding sessions, the maintenance and compliance of the HR file room, meeting time-sensitive support needs.
• Oversees the timely communication of welcome packs to new hires for assigned areas of responsibility.
• Liaise with the Corporate HR Coordinator to distribute HR Service Awards.
• Conducts training, when appropriate.
• Ensures attendance by all new hires in the company’s onboarding programs.
• Assists in maintaining effective employee communication channels (e.g., develops communications and assists with regularly scheduled meetings).
• Supports with maintaining the Remote Corporate Associates channel, and partners with the Culture Activations team as appropriate.
• Reviews progressive discipline documentation for accuracy and consistency, checks for supportive documentation. Escalates to AVP as appropriate.
• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the appropriate corporate HRBP.
• Partners with Loss Prevention to conduct associate accident investigations, as required.
• Communicates performance expectations in accordance with job descriptions for each position.

Project Management

• Performs quantitative and qualitative analysis for HR-related projects.
• Manages/oversees small projects, business processes or parts of larger ones in support of Global HR Operations Team, as assigned.
• Oversee IT support projects for the VO HR Corporate and Field team (e.g., the annual hardware refresh programme, HR SharePoint, site Kiosk’s operations/reporting etc.)
• Liaise with HRIS team on reporting-related research in support of VO activities.
• Act as liaison with HR COEs on behalf of the Global HR Operations Team.
• Represent the VO HR Corporate on HR project teams in support of VO goals and objectives.
• Manage the logistics for VO HR Corporate projects and project-related events - partner with Manager, Culture Events and Activation as appropriate.
• Support with Global HR Operations Team initiatives as assigned.

Manage Data Administration

• Validate the accuracy of HR data, facilitating both proactive and reactive data clean-up exercises.
• Performs data entry procedures in the following areas and under the direction of the manager: data management, associate and manager self-service, and response to associate questions related to data.
• Supports the team with on-going reporting requirements and the preparation of material for presentations.
• Maintain required HR distribution list, Global and Regional Operations List. Point of contact for the HR Partner & Coordinator updates and monthly distribution.
• Create and maintain HR Organizational Charts for Global and Regional Operations.
• Performs and facilitates data corrections and assists with coordination and follow-up with ASC/COE.
• Ensures that data is entered, updated and maintained correctly and accurately within the system.
• Performs audits to ensure data is accurate and facilitates appropriate data corrections.
• Provides documentation on issues and works collaboratively with all vendors and internal company divisions toward timely resolution.

Managing Recruitment and Hiring Process

• Point of contact for Talent Acquisition COE and back up On Boarding Coordinator in the absence of HR Coordinator/Partner.
• Oversee/monitor candidate identification and selection process for Corporate VO hires.
• Oversee Talent Acquisition support for Corporate VO operations, including communications to assist with the onboarding of Corporate VO new hires in the absence of HR Coordinator/Partner.
• Provide Talent Acquisition COE with staffing updates, assists in obtaining approvals for hiring exceptions, and provides COE with applicant eligibility and rehire status.
• Attend job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Provide subject matter expertise to Corporate VO hiring managers on selection procedures.
• Assists with the candidate identification and selection process as required.
• Participate in the regular Talent Acquisition staffing meetings and assist with obtaining HR leadership approvals for hiring decisions.
• Performs quality control on candidate identification/selection.

Compensation

• Prepare compensation proposals in compliance with compensation programs as established by the Compensation COE. Consult with appropriate Compensation team members and AVP HR Corporate VO accordingly.
• Researches and recommends compensation actions/adjustments to attract, retain and motivate employees to Corporate VO managers.
• Liaises with AVP HR Corporate (or designee) and Compensation COE on non-management pay administration guidelines, including annual performance/merit increase guidelines.
• Liaises with AVP HR Corporate VO and Compensation COE on issues relating to wage parity/analysis.

Unemployment/Worker’s Compensation

• Supports the HR Corporate team with timely responses to unemployment claims; reviews provider requests for accuracy and liaise with the Associate Relations team on reallocations and/or queries are required.
• Assist in preparing documentation for hearings, as necessary.
• Prepare and consult with VO management representatives for attendance at hearings and attend as necessary.

Documentation

• Supports the maintenance, upkeep and modification of HR systems and/or records.
• Ensures internal controls are established related to employee master records and employee time files, and that these controls are maintained and monitored on a continuing basis.
• Prepares required reports to government agencies, insurance companies and other organizations; has reporting and compliance responsibility by overseeing filing of these documents.
• Collates information for the above: processing, producing reports and journals and filing.

Managing Legal and Compliance Practices for Corporate VO Operations

• Ensures associate files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing associates’ files and ensure compliance with the Privacy Act.
• Partner with the ASC Leave Administration team to ensure medical records are maintained in a separate, secure and confidential medical file.
• Audit the I-9 Verification, filing and audit processes, and the issuance of MVW onboarding documentation.
• Assist with the review of compliance reports (e.g., ISPT, FCPA, COVID attestations etc.).
• Audit areas to ensure HR related compliance posters are current and visible.

Candidate Profile

Education

• High school diploma or GED; 3 years of experience in the Human Resources, management operations, or related professional area. Masters-level qualification in these areas an advantage.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; at least 1 year of experience in the Human Resources, management operations, or related professional area.

Experience

• Proven experience managing small- to medium-sized projects from initial concept to implementation required; a minimum of one year preferred.
• Experience sourcing and using data to build PowerPoint Presentations and Excel Analysis and reporting required.
• Experience managing electronic record-keeping or archiving systems on SharePoint an advantage.

Skills & Attributes

• Is a team player but with the ability to perform independently under limited supervision.
• Proactive, results-oriented and service-oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure.
• Minimum of an intermediate level of proficiency in the Microsoft Office Suite (especially Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint skills) required. Access, Planner, Forms an advantage.
• Data entry skills required.
• Outstanding verbal and written communication skills with ability to effectively address all levels of the organization.
• Proven ability to write business-level communications.
• Able to maintain a detail-oriented approach to work.
• Able to work in a deadline-driven environment to meet objectives of assignments.
• Develops and maintains effective relationships with a broad group of stakeholders.
• Keen problem-solving skills; analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
• Basic mediation skills to facilitate conflict resolution an advantage.
• Proven ability to maintain a positive attitude at all times.
• Ability to manage multiple deadlines and/or projects simultaneously, while delivering high-quality deliverables to multiple customers and competing priorities.
• Ability to be culturally sensitive and to collaborate effectively with Human Resources colleagues from different countries and cultures.
• Displays the necessary integrity/discretion for dealing with sensitive payroll data.
• Outstanding verbal and written communication skills to effectively address all levels of the organization.

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