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Form of workWe are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.
More about OUP
Advancing Knowledge and Learning
ABOUT THE ROLE
Management Responsibilities:
- Responsible for all aspects of team development, including hiring, onboarding, training, coaching, quality-assurance, reporting, and collaboration with other teams.
- Overall responsibility for journal and online product sales to designated Special Library Sales Accounts including the distribution of accounts within the team and to co-ordinate cover during team absences.
- Work with the Regional Sales Manager and Sales Campaign Coordinator to develop and implement the special sales campaign calendar, using data and reporting to improve existing and future campaigns.
- Co-ordinating special project or campaigns with the team as requested by the Regional Sales Director or other Senior Management staff (e.g. annual lapsed subscription campaign).
- Grow special sales team sales, working with the Regional Sales Manager on team strategy, and implementing that strategy through leadership in team meetings, identifying team skill needs, and providing feedback and encouragement to team members.
- Promote team member adherence to company regulations, compliance and anti-bribery terms, and performance goals.
- Forecast annual, quarterly and monthly sales goals
- Work with other Regional Sales Manager to collaborate as a single voice with other OUP departments, on behalf of the sales team, in order to ensure timely delivery of marketing materials and appropriate support from other departments including (but not limited to) Customer Service, Credit and Collection, Editorial, Technology, Product Development and Institutional Marketing (particularly in regard to campaign planning)
- Routine examination of customer account base and communications, to ensure that professional customer relationships are maintained (attending customer visits with team members, reviewing SF.com data, etc.)
- Attend pertinent library trade shows, vendor fairs and conferences as needed
Sales Responsibilities for Assigned Accounts
- Grow existing journals collections, maximize upselling and cross-selling through data analytics, including turn-away reports and current holdings. Deliver new business growth by identifying and prioritizing the high potential opportunities within the territory
- Establish prospect goals annually, manage, and cultivate relationships via phone, email and in person meetings with new and existing customers in assigned market segments to create new sales opportunities for journals, print and online products. Represent Oxford professionally and proactively at library conferences and face-to-face sales calls to develop and maintain customer relationships
- Manage our relationships with network, consortia, and agent partners that primarily serve the Special Libraries channel
- Work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience
- Enter and track customer and contact information in Salesforce
- Work with agents to ensure Oxford resources are well represented and included in offers
- Prepare written presentations, reports, and price quotations as required to promote sales utilizing within assigned territory or at the request of Institutional Sales Management
- Continually update product knowledge of appropriate product lines for this channel, including, but not limited to, law and medical resources and journal products
- Continued learning and product training across all product line and supporting services such as marc record, usage reports, and Net Insight Analytics
- Manage individual travel budget to visit accounts in your designated territory
- Work very closely with the Regional Sales Manager in developing target account lists for both upselling and new customer acquisition
- May be assigned other duties as required
ABOUT YOU
- Bachelor’s degree recommended.
- Previous management experience desired.
- Significant work experience in law, medical, corporate, or journals sales with a preferred background in journals and/online subscriptions including working knowledge of journals subscriptions agents.
- Possess excellent verbal and written communication and presentation skills.
- Proficient in MS Office programs such as Outlook, Excel, Word and PowerPoint.
- Experience using CRM software such as Salesforce
BENEFITS
We care about work/life balance at OUP. We offer 15 days’ vacation time that rises with service, 8 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.
We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.
We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.
Location: This role can be hybrid in Cary, North Carolina or New York, NY.
Salary: $72,240 - $108,360 dependent on skills and experience
GJC: M6 (for internal purposes only)
We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
