Social Media Manager

Develop and oversee the execution of strategic Social Media and digital initiatives, including developing and managing viral marketing campaigns, creating and supervising high-profile channel accounts, and integrating interactive media into the overall business strategy.

Roles & Responsibilities:

• Develop relevant content topics to reach the company’s target customers.
• Develop and expand community outreach efforts.
• Oversee design of Facebook page, Twitter profile, Instagram, etc.
• Oversee company Social Media platform
• Design, create and manage promotions and social ad campaigns.
• Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.
• Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.
• Monitor effective benchmarks for measuring the impact of Social Media campaigns.
• Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
Execute integrated Social Media campaigns on corporate Social Media channels - including content planning, story ideation, content curation and production and publication
• - to drive engagement and action.
• Develop and expand the organization's online communities and outreach efforts.
• Engage on Twitter, Yelp, Facebook, and Instagram with followers and potential followers to build a social network and social community as well as find user generated content
• Identify threats and opportunities in online user generated content surrounding the company's brand and business.
• Use discretion to act on customer’s feedback and social marketing trends to increase customer’s exposure.
• Identify Social Media trends, trending topics and relevant opportunities for visibility tied to the company's programs and mission and locate opportunities to make company part of “the conversation”.
• Analyze, review, and report on effectiveness of content campaigns and community engagement; use insights from Social Media management tools and data to inform future activity
• Understand social KPIs to make sure reporting is accurate and up-to-date to allow for proper reporting
• Provide social platform insights to support paid campaign strategy and execution.
• Research new advertising opportunities on existing platforms and new Social Media properties.
• Monitor and report on best practice/ways to integrate Social Media into business strategies and marketing campaigns.
• Collaborate with teammates across departments, implement customer feedback and help develop best practices.

Job Requirements:

Education:

• Bachelor's degree in marketing, communication, business, or related discipline.

Experience:

• 3-5 years of Social Media marketing experience
• Retail experience preferred

Skills and Ability:

• Experience including, but not limited to, Facebook, Twitter, Instagram, YouTube, LinkedIn, and Pinterest.
• Knowledge of Social Media and analytics software.
• Working knowledge of Social Media paid advertising campaigns.
• Strong understanding of user-generated content management, content marketing and reputation management.
• Knowledge of SEO best practices is ideal.
• Deadline-driven and detail-oriented attitude and aptitude.
• Strategic content creation and excellent writing skills.
• Ability to work independently and prioritize duties with minimal supervision
• Ability to collaborate with a team.

Schedule:

• Mon - Fri

Range: $65K to $75K

APPLICANT NOTICE ABOUT YOUR PERSONAL INFORMATION

1. Overview

This Notice explains your rights under the California Consumer Privacy Act of 2018 (“CCPA”)[1] and helps you understand how Superior Grocers collects and uses your personal information in compliance with the CCPA. In this Notice, the terms “Superior Grocers,” “company,” “us,” “we,” and “our” refer to Superior Grocers and its affiliates and subsidiaries. “Applicant” or “you” refer to job applicants or candidates for employment with Superior Grocers (“applicant” or “you”).

2. What We Collect and Why

Superior Grocers collects information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly with you or your household (“Personal Information”). Personal Information does not include publicly available information from government records, deidentified information, or aggregated information.

The following discusses the categories of Personal Information for which we collected Personal Information in the last twelve (12) months. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different purposes without first providing applicants notice.

• Personal Identifiers. We collect your name, driver’s license or ID number, email address, phone number, and mailing address from you during our recruitment processes. We may collect personal identifiers about your emergency contacts, if you provide this information.
• Characteristics of Protected Classifications Under California or Federal Law. We may collect your date of birth, age, gender identity, sexual orientation, racial or ethnic origin, disability information, genetic information, marital status, or pregnancy and related information, if you provide this information as part of your application.
• Professional or Employment-Related Information. We collect information related to your employment history during the recruitment process. We will not request or collect your salary history information during the application process.
• Education Information. We collect your education history from you as part of your application.
• Inferences. We may collect inferences drawn from the foregoing information such as your characteristics, preferences, aptitudes, or behaviors.

3. How We Use the Information We Collect

We use the Personal Information we collect for the following business and commercial purposes:

• Recruiting and Hiring. We use the Personal Information we collect from your application and through the interview process to evaluate your qualifications and eligibility for employment.
• Government Reporting. We use the Personal Information we collect to comply with mandatory government reporting requirements and applicable laws.

4. Additional Rights Under California Law

At this time, the CCPA does not afford you the right to make requests regarding your Personal Information. Superior Grocers will inform you about any policies and procedures related to such rights if they become available. This does not affect other rights you may have under the California Labor Code or similar laws.

5. How We Retain Your Personal Information

To the extent permitted by applicable law, Superior Grocers will retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purpose of meeting any legal, accounting, or other reporting requirements or obligations.

6. How You Are Protected Against Discrimination and Retaliation

Superior Grocers will not unlawfully discriminate against you for exercising any of your rights under the CCPA. This commitment applies to all persons involved in Superior Grocers operations and prohibits unlawful discrimination by any employee of Superior Grocers. Anyone found to be engaging in unlawful discrimination will be subject to disciplinary action, up to and including termination of employment. If you have questions or concerns about any type of discrimination or retaliation, please contact the Human Resources Department.

7. Disclaimer

Nothing in this Notice restricts Superior Grocers’ ability to otherwise:

• Comply with federal, state, or local laws;
• Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
• Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
• Exercise or defend legal claims;
• Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
• Transfer Personal Information as part of a merger or acquisition, dissolution, bankruptcy, or any other transaction in which a third party assumes control of all or part of Superior Grocers.

8. Changes to this Notice

This Notice is reviewed and updated annually to ensure it accurately captures our practices and procedures. The effective date of this version is posted below.

9. Resolving Concerns and How to Contact Us

If you have questions or concerns regarding this Notice or the handling of your Personal Information, please contact humanresources@supercenterconcepts.onmicrosoft.com or call 562-345-9000 and press 0 for operator.

EFFECTIVE DATE: March 5, 2021

AVISO SOBRE LA INFORMACIÓN PERSONAL

DE LOS POSTULANTES

1. Descripción general

Este aviso explica los derechos que le otorga la Ley de Privacidad del Consumidor de California del 2018 (“CCPA”)[2] y le ayuda a comprender cómo Superior Grocers recopila, almacena, usa, comparte y protege su información personal de conformidad con la CCPA. En este aviso, los términos “Superior Grocers”, “empresa”, “nosotros” y “nuestro” se refieren a Superior Grocers y sus filiales y sucursales.

2. Qué información recopilamos y por qué

Superior Grocers recopila información que identifica, relaciona con, describe, es razonablemente capaz de estar asociado con, o podría razonablemente estar vinculado, directa o indirectamente con usted o su hogar (“Información personal”). La información personal no incluye información disponible públicamente de registros gubernamentales, información de identificada o información agregada.

Lo siguiente detalla las categorías de Información Personal para las que recopilamos Información Personal en los últimos doce (12) meses. No recopilaremos otras categorías de información personal ni utilizaremos la información personal que recopilamos para fines considerablemente diferentes sin antes notificar a los postulantes.

• Identificadores Personales. Recopilamos su nombre, licencia de conducir o número de identificación, dirección de correo electrónico, número de teléfono y dirección postal de usted durante nuestros procesos de reclutamiento. Podemos recopilar identificadores personales sobre sus contactos de emergencia, si proporciona esta información.
• Características de las Clasificaciones Protegidas bajo California o la Ley Federal. Podemos recopilar su fecha de nacimiento, edad, identidad de género, orientación sexual, origen racial o étnico, información sobre discapacidades, información genética, estado civil o embarazo e información relacionada, si proporciona esta información como parte de su solicitud.
• Información profesional o relacionada con el empleo. Recopilamos información relacionada con su historial laboral durante el proceso de contratación. No solicitaremos ni recopilaremos su información del historial salarial durante el proceso de solicitud.
• Información de educación. Recopilamos su historial educativo de usted como parte de su solicitud.
• Inferencias. Podemos recopilar inferencias extraídas de la información anterior, como sus características, preferencias, aptitudes o comportamientos.

3. Cómo usamos la información que recopilamos

Utilizamos la Información Personal que recopilamos para los siguientes fines comerciales:

• Reclutamiento y Contratación. Utilizamos la Información Personal que recopilamos de su solicitud y a través del proceso de entrevista para evaluar sus calificaciones y elegibilidad para el empleo.
• Informes gubernamentales. Utilizamos la Información Personal que recopilamos para cumplir con los requisitos obligatorios de informes gubernamentales y las leyes aplicables.

4. Derechos adicionales bajo la ley de California

En este momento, el CCPA no le otorga el derecho de realizar solicitudes con respecto a su Información Personal. Superior Grocers le informará sobre cualquier política y procedimiento relacionado con dichos derechos si están disponibles. Esto no afecta otros derechos que pueda tener bajo el Código laboral de California o leyes similares

5. Cómo conservamos su información personal

En la medida permitida por la ley aplicable, Superior Grocers conservará su Información Personal durante el tiempo que sea razonablemente necesario para cumplir con los fines para los que, recopilada, incluso con el propósito de cumplir con cualquier requisito u obligación legal, contable u otros requisitos u obligaciones de presentación de informes.

6. Su protección contra discriminación y represalias

Superior Grocers no lo discriminará ilegalmente por ejercer alguno de los derechos que le concede la CCPA. Este compromiso se aplica a todas las personas involucradas en las operaciones de Superior Grocers y prohíbe la discriminación ilegal por parte de cualquier empleado de Superior Grocers. Toda persona que participe en un acto de discriminación ilegal recibirá sanciones disciplinarias, las cuales pueden incluir el despido. Si tiene preguntas o inquietudes sobre algún tipo de discriminación o represalia, comuníquese con el Departamento de Recursos Humanos.

7. Aviso legal

Nada en este Aviso restringe la capacidad de Superior Grocers para lo contrario:

• Cumplir con las leyes locales, estatales o federales;
• Cumplir con una pesquisa, investigación o citación civil, penal o reguladora llevada a cabo por autoridades locales, estatales o federales;
• Cooperar con agencias del orden público con respecto a una conducta o actividad que la empresa, un proveedor de servicios o un tercero crea razonablemente y de buena fe que puede violar las leyes locales, estatales o federales; o
• Ejercer demandas legales o defenderse ante ellas.
• Detectar incidentes de seguridad y proteger contra actividades fraudulentos o ilegales y procesar a los responsables de dicha actividad; O
• Transferir información personal como parte de una fusión o adquisición, disolución, bancarrota o cualquier otra transacción en la que un tercero asuma el control de la totalidad o parte de Superior Grocers.

8. Cambios a este aviso

Este aviso se revisa y actualiza anualmente para garantizar que refleje con precisión nuestras prácticas y procedimientos. La fecha de entrada en vigor de cada versión de este aviso se publica a continuación.

9. Resolución de inquietudes y cómo contactarnos

Si tiene preguntas o inquietudes con respecto a este aviso o al manejo de su información personal, comuníquese con humanresources@supercenterconcepts.onmicrosoft.com o llame al 562-345-9000 y presione 0 para hablar con un operador.

Fecha de entrada en vigor: 5 de marzo del 2021

[1] Cal. Civ. Code § 1798.100 et seq.

[2] Código Cal. Civ. § 1798.100 et seq.