Social Media Engagement Specialist | Philippines

Description:

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

What you will do:

• Manage the posting and scheduling of long-form and short-form videos on Peak Support’s Social Media platforms.
• Monitor and provide thoughtful and timely responses to audience interactions on our Social Media platforms and foster a positive interaction with the online community.
• Address customer questions, concerns, and feedback with professionalism and empathy.
• Coordinate with internal teams to address escalated issues and provide solutions to community concerns.
• Collaborate with marketing and other internal teams to align community engagement strategies with overall brand objectives.
• Create engaging and SEO-friendly descriptions for digital content to ensure accurate representation and optimization for search engines.
• Consistently use Peak Support’s Tone of Voice (TOV) for messaging across all content descriptions.
• Monitor branded email communications, categorizing essential inquiries, questions, and concerns to direct them to the appropriate stakeholders, ensuring prompt responses to our online communities.

Requirements:

We're looking for individuals who:

• Have 2-3 years of experience as a Social Media Engagement Specialist.
• Are experienced in comment moderation management and/or community building (preferred).
• Have strong written and verbal skills.
• Can adapt Peak Support’s TOV across all interactions and communications.
• Are proficient in navigating Social Media platforms and the use of moderation tools.
• Have knowledge and experience in SEO and creating content (preferred).
• Are highly organized, can multitask, and deliver effectively in a fast-paced environment.
• Are collaborative and work well with a team.
• Are quick learners and creative thinkers.