Social Media Specialist & Community Engagement

Who We Are and What We Do
Top Class Actions is the world's #1 source for class action lawsuit and settlement news. Our focus is righting consumer wrongs by putting out easy-to-understand news on consumer lawsuits and settlements.
We believe that a commitment to our uncompromising values and integrity should always guide our decisions and actions as we pursue our goals. The following are the Core Values that form the foundation of our measurement of success: Lead With Love, Be Trustworthy, Strive For Excellence, and Team Over Self.
Why Join Our Team
We currently operate as a primarily remote company. We believe in flexibility because work isn't our only commitment in life. We believe in autonomy and encourage everyone to work in the way that is most conducive for optimal results. We believe in inclusiveness and draw on everyone's strengths to achieve our goals. There are always opportunities to virtually meet with your team and other co-workers to gain insight and foster camaraderie. And we have an annual all-employee, in-person event focused on volunteering and strengthening our intra-company relationships.
About the Role
Top Class Actions is looking for an experienced Social Media and Community Specialist to engage with our Social Media followers and readers, monitoring not only our Social Media platforms but our Top Class Actions email inbox as well!
The ideal candidate has a solid background in adopting the personality and language of their clients and is able to deliver clean and grammatically sound copy in the voice of TCA's persona. They live on Social Media platforms, understand current social and cultural trends, and are able to engage with followers/readers by tapping into common interests while speaking on behalf of our mission-educating everyday consumers on class action lawsuits, settlements, and legislative decisions that may affect them in easy-to-understand language!
Responsibilities:

• Follow various marketing strategies and assist in posting content on a variety of Social Media channels
• Create/film video content and create graphics via canva, capcut, inshot, among other mobile tools.
• Engage directly with the community across all consumer-facing channels (Social Media, website, email inbox, etc.)
• Craft brand-appropriate social copy or pop culture-relevant community responses that align with the TCA voice and style guide
• Have your finger on the pulse of our community at all times, identifying shareable/viral content amongst our community through our content, as well as anticipating what its interests may be in developing stories, lawsuit investigations, and settlements
• Monitor Top Class Actions' website and social platforms to collect engagement materials at the request of our Editorial and Marketing departments
• Stay up-to-date on Social Media trends, emerging platforms, and best practices to ensure content is optimized for performance on each platform
• Maintain a high-level knowledge of our content and providing customer support (with the guidance of your manager) to the community
• Communicate updates daily to Marketing and Editorial teams

Job Qualifications:

• 1+ years of Social Media and community management experience
• Can demonstrate high-quality grammar skills with the ability to write in multiple voices for multiple audiences
• Knowledge of Social Media scheduling tools
• Ability to create/edit TikTok Style video content using mobile editing tools.
• Excellent project management and time management skills with the ability to multitask
• Strong interpersonal and communication skills
• Thrives in the fast-paced world of Social Media AND the high-pressure environment of Social Media community management within a competitive breaking news cycle

Location: This role is 100% remote, Monday through Friday.
What We Offer

• Competitive salary of $50K-$60K, based on skills, experience, and knowledge
• Comprehensive benefits including 100% paid medical, dental, and vision coverage for full time employees, and 50% paid for dependent coverage
• Unlimited paid time off, 6 days of paid sick time, and paid holidays
• 401K with up to 4% employer match
• $150 per month for reimbursement of remote working expenses
• Potential for stock options and/or profit sharing in Top Class Actions after completion of first year of employment
• People-first mindset: we care about our employees and provide flexibility and understanding to help them attain life-work balance
• Commitment to and support of our employees' growth through professional development opportunities within the company
• Employee recognition program

EEO Statement
Top Class Actions is an Equal Opportunity Employer, and we are actively seeking candidates who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe the best companies reflect diversity in viewpoints, backgrounds, and identities in their employees, and we are committed to inclusive hiring across departments and levels. However you identify or whatever your path to us, please apply if you see a position that feels like a great fit for you. Join Top Class Actions where you can make a difference in the lives of consumers and help us build an even better company.
We know that confidence can sometimes hold us back from applying for a job, but there's no such thing as a "perfect" candidate. Top Class Actions is a place where everyone can grow. So whatever background you bring with you, please apply if you see a role that would make you excited to work every day.
Top Class Actions is committed to working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the interview process.