Site Reliability Engineer

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Engineers have deep knowledge and hands-on experience in enterprise-wide platforms, and solve technical problems while working on technology initiatives. Engineers have strong architectural, leadership, and technical skills. They ensure delivery of high quality artifacts, and adhere to and follow Costco’s SDLC. Engineers interact in a highly effective manner with other team members and management, drive innovation, and influence delivery and performance.

The Site Reliability Engineer (SRE) will be responsible for maintaining and improving the availability, performance, and capacity of Costco’s SAP Commerce Solution. The SRE will translate Costco’s goals and strategies for system availability, performance, and capacity into designs and plans for technical solutions. The SRE will work with other members of the International Ecommerce team, other Costco employees, and Costco suppliers to implement these solutions. The SRE will also work with the rest of the Global eCommerce team to resolve issues affecting the availability, performance or capacity of Costco’s SAP Commerce Solution.

The SRE will also work with other members of the Global eCommerce team to identify upcoming events that could affect demand on system performance and prepare mitigation plans. The SRE will work with the Technical Operations team and system architects to implement, maintain, and validate disaster recovery plans and other solutions to avoid or mitigate service interruptions.

The SRE will monitor the availability, performance, and capacity of Costco’s SAP Commerce Solution to identify trends and concerns. Create and disseminate system reliability reports to Costco management in support of planning and decision making. The SRE will also assist in the development of policies, standards, and guidelines for the maintenance and operation of Costco’s overall SAP Commerce Solution.

Additionally, this role will work closely with other members of the Technical Operations team, the Quality Assurance team, software development teams, support teams, and management to achieve team goals.

If you want to be a part of one of the worldwideBEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

Partners with project managers, solution leads, and other stakeholders to establish the rough order of magnitude estimates, to create and maintain a robust framework to support applications, and to deliver quality solutions.

Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.

Works with teams, management, and stakeholders to conceptualize, design, build, test, and release products

Shares relevant information among teams.

Influences and drives adoption of best practices and high quality standards throughout the division.

Integrates diverse solution components across multiple platforms using industry standard interfaces.

Tests and resolves problems, performs root cause analysis, identifies gaps, recommends solutions and preventative measures, and leads team members to solution delivery plans.

Runs proof of concepts and uses diagnostic/debugging skills to solve current challenges in multi-platform systems.

Orchestrates reviews for system additions and/or enhancements.

Promotes and supports a culture of compliance, risk avoidance/mitigation, and corporate accountability throughout the organization through technical leadership, knowledge of business need, development and communication of policies, procedures, and plans, and assurance of solution designs that are in compliance with architecture standards, technology guardrails, security, and operational guidelines.

Provides leadership/mentoring to team members; implements development efficiencies; creates appropriate documentation; drives operational efficiencies and technical growth within the team; and supports the release model.

Optimizes team efficiency and performance through high level technical direction.

Provides technical leadership in implementation of applications, strategic planning sessions, documentation of requirements, tool implementation, database query languages, and programming languages.

Assists in management and operation of Site Reliability functions related to Costco’s SAP Commerce Solution.

Develops, establishes, and enforces policies, standards, and guidelines for Site Reliability.

Identifies, designs, develops, and deploys tools and processes to monitor, maintain, and report site performance and availability.

Tracks system performance, capacity, and use experience to create effective strategies for maintaining and improving system performance and availability. Advises the International Ecommerce team on said strategies.

Uses communication and documentation tools (Jira, BitBucket, Bamboo, Jenkins, etc.) to communicate and coordinate with other team members.

Applies technical expertise to lead the resolution of system issues related to system performance, availability, and capacity.

Contributes to and maintains an in-depth understanding of the Non Production and Production architectures, including the hosted server environments, deployed applications, integrated packages, and 3rd party operational tools, particularly as they relate to system performance, availability, and capacity.

Works with the design, development, QA, technical operations teams, as well as other stakeholders, to maintain the performance, availability, and integrity of Costco’s SAP Commerce solution.

Communicates effectively with project teams and other participants in ongoing system development to identify and resolve issues, explain solutions, and provide technical expertise.

REQUIRED

Experience in the development, maintenance, and operation of highly available Ecommerce sites, specifically those based on SAP Commerce.

Expertise in the use of monitoring and reporting tools for performance and capacity analysis (e.g., Zabbix, App Dynamics, etc.).

Expertise in performance testing for web applications.

Knowledge of Java, Linux, and Relational Database systems (particularly MySQL).

Hands-on experience operating and maintaining high-availability Ecommerce systems. Past experience tuning and maintaining the performance of Java and Linux systems is desirable.

Ability to prototype and demonstrate mechanisms for performance improvement, high availability, and system scaling.

Proficient in the use of the Google products: email, spreadsheet, document, presentation, analytics.

Excellent interpersonal and diplomatic skills, as well as a positive attitude.

Strong communication skills, both oral and written, including presentation skills.

Demonstrated team-building skills with ability to influence and motivate team members that report to other groups in the organization.

Adept at assessing issues with ability to devise workable solutions quickly.

Able to work independently.

Excellent organizational and planning skills, with experience building tactical plans.

Flexible; must be able to change priorities quickly, focus on new ones without distraction; able to deal with conflict and work under pressure to meet deliverable dates/timelines.

Experience in negotiating timelines and deliverables with a strong sense of urgency.

Ability and willingness to travel internationally and adjust work hours to accommodate international teams.

Scheduling flexibility to meet the needs of the business in a 24x7x365 operations environment - evening, weekend, and holiday work.

Recommended

2-5 years’ of retail business knowledge preferred.

Familiarity with Atlassian tools (including JIRA, Confluence, BitBucket, Bamboo).

Familiarity with scripting tools, including shell scripts, Groovy, Python, and/or Perl.

Familiarity with principles of Continuous Integration and deployment practices.

Ability to research and introduce new technologies, practices, and techniques; open to continued learning.

Familiarity with Program and Project Management practices.

Experience working on medium and large-scale projects, under both traditional and agile development methodologies.

Strong knowledge of Systems Development Life Cycle processes, as well as demonstrated experience with Agile and DevOps methodologies.

Knowledge of French, Spanish, Korean, Mandarin a plus.

Familiarity with the SAP Commerce platform (hybris) is desirable.

Required Documents

• Cover Letter

• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Ranges:

Level 2 - $145,000 - $175,000, Bonus and Restricted Stock Unit (RSU) eligible

Level 3 - $165,000 - $195,000, Bonus and Restricted Stock Unit (RSU) eligible

Level 4 - $185,000 - $220,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. In some cases, applicants and employees for selected positions will not be sponsored for work authorization, including, but not limited to H1-B visas.