Service Warranty Booker

Mercedes-Benz of Plano is currently seeking a Service Warranty Booker.
The ideal candidate should have documented experience working as a Mercedes-Benz automotive booker or warranty administrator with knowledge of automotive parts, diagnostic procedures, repair procedures, and general vehicle knowledge.
Duties include but are not limited to:

• Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards.
• Verify flagged technician labor and comments.
• Ensure corresponding parts, labor and applicable charges are billed correctly.
• Verify appropriate documentation is included.
• Monitor comebacks and KPI/Warranty Key Performance Indicators.
• Provide timely and accurate reports and administrative assistance as needed.
• Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience.
• Maintain a professional attitude, appearance, and work space.
• Complete required Mercedes-Benz and dealership training.
• Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.

Requirements and Qualifications:
Prior to being employed, applicants for employment must participate in Ewing Auto Group normal screening process which includes: completing a full employment application; satisfactory criminal, driving records checks (where applicable), drug screening, in-person interviews and other inquiries.
High school diploma or the equivalent.

• Previous experience in a similar role with similar responsibilities is required.
• Mercedes-Benz experience and knowledge is preferred.
• Basic communication and problem solving skills; Basic mathematical skills using American units of measure.
• Physical activities include: remain stationary for long periods of time, operating office equipment, and repetitive motion.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

• Medical, Dental, and Vision Insurance
• Group Life Insurance
• Short and Long Term Disability
• 401(k) Retirement Savings Plan
• Flexible Spending Account
• PTO
• Career Path Programs
• Discounts on Vehicle Purchase, Service, and Enterprise Rental Cars

Ewing Automotive Group is an Equal Opportunity Employer