Service Dispatcher

SERVICE DISPATCHER - SAN DIEGO, CA

WHO WE ARE:

Sunrise Management (https://sunrisemgmt.com) is a fast growing, San Diego, CA based Apartment Management company with communities in the western states. We pride ourselves in delivering exceptional service to our residents, clients, and our fellow team members. We are People, People.

ABOUT THE ROLE:

We are seeking a versatile, customer service oriented and organized individual to fill the role of Service Dispatcher. The position will be responsible for efficiently coordinating work orders and dispatching maintenance requests from residents to our maintenance team. The ideal candidate will have excellent communication skills, attention to detail, ability to handle multiple tasks simultaneously and commitment to prioritize both resident satisfaction while also working collaboratively with our team members. This is a genderless position that welcomes candidates from all backgrounds.

PAY RANGE:

$19.00 - $22.00 depending on experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

• Receive maintenance requests from residents via phone, email, or online system.
• Assess the urgency and nature of each request and determine an appropriate course of action.
• Coordinate with maintenance technicians to schedule repairs and ensure timely completion.
• Maintain accurate records of all maintenance requests and their status.
• Follow up with residents regularly to ensure satisfaction and resolve any outstanding concerns.
• Provide empathetic and professional assistance to residents in person or over the phone.
• Collaborate with property management staff to address any escalated issues or complex requests.
• Continuously improve processes by identifying areas for efficiency and recommending solutions.
• Stay updated on property policies and procedures related to maintenance requests.
• Represent Sunrise Management and the community in a professional manner.
• Maintain a positive businesslike attitude in person and on the telephone.
• The role is expected to adhere to the company dress and grooming policy.

EDUCATION AND/OR EXPERIENCE:

• An educational degree not required.
• At least one year of related experience preferred.
• Proficient at Microsoft Office, including Word and Excel.
• Minimum of 1 year experience working on a PC
• Property management experience is preferred.

OTHER REQUIREMENTS:

Must have a valid driver’s license and automobile insurance, as travel to various sites throughout the day will be required.

PHYSICAL REQUIRMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk for extended periods of time.

• Ability to lift up to 50 lbs.

• Ability to climb stairs where necessary.

WORK ENVIRONMENT:

Primary work environments will be outside each property. The noise level is moderate.

LANGUAGE SKILLS:

• Proficiency in English.
• Bilingual candidates who can speak and understand Spanish are encouraged to apply.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

WHO YOU ARE:

• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator
• Tech savvy

WHAT’S IN IT FOR YOU:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time-Off/Holidays
• 401(k) Retirement Plan
• Employee Assistance Program

WHAT IS NEXT?

Make the leap and take the shot! Submit your resume/application to us today.

Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.