Dispatch/Customer Service

Alert Door Service has been servicing the San Francisco Peninsula for 40+ years and we are looking to add a member to our office team.

We are seeking a friendly, enthusiastic office professional for a fast-paced garage door service and installation company located in San Mateo. This full-time, non-exempt position will provide front office support and your enthusiasm and professionalism will create that critical "first impression" with our customers!

Duties and responsibilities include:

· Answering phones

· Scheduling jobs for technicians

· Preparing invoices and accepting payments

· Ordering materials

· Interacting technicians and office staff

· Preparing estimates

· Various clerical and administrative tasks

Job skills/attributes required:

· Excellent customer service, problem solving, and multi-tasking skills

· Strong verbal communication skills/diplomacy

· Professional demeanor

· Excellent organizational skills

· Basic math skills

· Good computer and data entry skills. Microsoft Word, Excel and Works experience a plus

· Attention to detail for record keeping, tracking and follow-up

· Bilingual skills a plus, but not required

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• customer service: 1 year (Preferred)

Work Location: In person