Dispatcher/Customer Service Representative

Advanced Plumbing, Heating and Air is a Family owned and operated company, seeking a reliable Dispatcher/CSR to join our Team.

Ideal candidates will need excellent verbal and written skills, experience in a high-paced service setting, and open availability for nights & weekends. There may also be some dayshift coverage needed depending on call volume and scheduling.

Job Duties:

• Answer incoming calls, text messages, online requests and emails.
• Create Work Orders, Collect payment, make appropriate notes to Customer Accounts, communicate directly with multiple techs.
• Dispatch appropriate technicians.
• Estimate Follow Up
• Customer Satisfaction Follow Up
• Over the phone Memberships Sales
• Outbound calls for Seasonal Specials
• Identify solutions to daily problems.
• All other miscellaneous responsibilities and other duties as assigned.

Requirements:

• Must have a high school diploma, GED or equivalent.
• 1-2 years of customer service experience.
• Excellent communication skills with ability to adapt to changing situations and listen to feedback.
• Proficient with Computers, Service Titan experience is a plus.
• Must be highly organized and detail oriented.
• Perform under pressure and the ability to switch tasks with ease.
• A customer service-oriented mentality with attention to detail.

The key to success at our company is critical thinking, problem solving and provide solutions, not excuses.

Training will be conducted in office for 2-3 weeks, Monday through Friday. Once training is complete, a set schedule will be created based on your strengths and company needs. Some shifts have the option to be remote/from home and we expect our CSRs to have a distraction free, quiet space to work. Applicant will grow alongside the business and be compensated accordingly. This position has a 90-day probation period, and you will be assessed throughout the training period.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 16 – 25 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Night shift
• On call
• Weekends as needed

Experience:

• Customer service: 2 years (Required)
• Multi-line phone systems: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: Hybrid remote in Vacaville, CA 95687