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SalaryAbout us
Richard Daniels Transportation is a small business in El Monte, CA. We are professional, agile and data-driven.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
Responsibilities:
- Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner.
- Utilize BNSF & UPRR websites to track and manage shipments, ensuring accurate and on-time delivery.
- Coordinate shipping and receiving activities, including scheduling appointments, preparing shipping documents, and verifying capacity.
- Collaborate with internal team and external partners to ensure smooth transportation operations.
- Utilize our dipatching software to update and maintain accurate records of customer interactions, orders, and shipments.
- Assist with fleet management tasks, such as coordinating maintenance and repairs for company vehicles.
- Handle incoming calls on phone systems, providing information and assistance to customers as needed.
- Perform data entry tasks accurately and efficiently.
Requirements:
- Experience not required but it is always a plus.
- Working in customer service or a related field is preferred.
- Strong communication skills, bilingual (english & spanish), both written and verbal, with the ability to effectively interact with customers and colleagues.
- Excellent problem-solving skills and the ability to handle challenging situations with professionalism.
- Proficient in data entry with a high level of accuracy and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong organizational skills and the ability to work independently as well as part of a team.
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service in the transportation industry. Join our team and contribute to our success!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Schedule:
- 4 hour shift
- On call
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- El Monte, CA 91731 (Required)
Work Location: In person
