Customer Service & Dispatch Representative - Service Industry - Commercial Doors

Customer satisfaction starts with you! Join us as a Customer Service Representative.

Pacific Rim Door Service, Inc. is a B2B contracting service company specializing in all types of Commercial Doors, hardware, and loading dock equipment. We are essential to the logistics, facilities access, and security facets of our economy. We focus on providing a superior customer experience by offering sensational service and impeccable workmanship. We are building a team of top-notch individuals to help create a solid foundation for rapid growth.

• Reports to Service Manager in a call center/warehouse environment.
• This is an on site position, work from home is not available.
• Standard work shift: M-F 8 a.m. – 5:00 p.m., with a 60 min. lunch period
• Some Over-time necessary on an “as needed” basis

Summary Objective: This position is a key element in creating a hub for our service business. There is critical interaction between the customer, our service technicians, our estimators, and our vendors. The right individual for this position will exhibit high energy, an engaging phone presence, be very organized, task efficient, a self-starter; with a high ambition to learn, grow, and contribute to the success of the organization.

Responsibilities:

• Answering phones; interacting with the customer, service technicians, and vendors
• Entering customer, job, and estimate information into the computer system
• Initiating communication with customers, vendors, and service technicians to update current status reports, and to ensure the team remains on task.
• Assisting with the dispatch service calendar for service crews and estimator(s)
• Managing and ensuring the successful completion of service projects for our customers, and then communicating the status throughout each project.
• Summarizing job status in the computer system
• Invoicing of service calls and other projects
• Ordering material (once properly trained)
• Coordinating material deliveries to warehouse and job sites
• Various office administration tasks
• Rotational “on-call” phones and dispatch, after hours (nights and weekends)

Qualifications:

• Associates degree preferred
• Customer service experience (minimum 2 years)
• Exceptional communication is required

Benefits:

• Pay Range $21 - $26 per hour Depending on experience
• Healthcare, Dental, Vision
• 401k Matching
• 2 weeks PTO per year

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service (Service Industry): 2 years (Required)
• Dispatching (Service Industry): 2 years (Required)

Language:

• Fluent English (Required)

Ability to Relocate:

• Anaheim, CA 92806: Relocate before starting work (Required)

Work Location: In person