Hvac Dispatcher

Join our team as a Dispatcher/Customer Service Representative where you'll be the cornerstone of our service department, seamlessly coordinating schedules, providing exceptional customer service, and ensuring every interaction leaves a lasting impression. If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering top-notch service, we want to hear from you!

Responsibilities:

• Answer and receive customer service call requests including all necessary information
• Ensuring proper documentation on orders and jobs
• Coordinate scheduling of technicians to maximize the efficiency of staff
• Verify and collect payments or terms as needed
• Address and resolve customer inquiries and challenges with empathy and efficiency
• Ability to determine the urgency of calls to prioritize scheduling
• Coordinating with customers to inform and notify the process of services (i.e. water shut off, crane access)
• Following up with customers to ensure high-quality service and value were received and seeking referrals

Qualifications and Education Requirements:

• Proven experience in scheduling and dispatching, preferably in the HVAC industry
• Proficiency in Service Titan is a plus!
• High school diploma or equivalent
• Customer service experience
• Problem-solving skills

Preferred Skills:

• Experience in dispatching or scheduling
• Customer Relationship Management (CRM) software
• Technical aptitude
• Conflict resolution
• Time management
• Team collaboration
• Communication skills
• Adaptability and resilience

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatching/Scheduling: 1 year (Preferred)

Work Location: In person