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Form of workHelp Desk Technician Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACTmonitors vital servers for possible outages.creates user accounts on various networks.assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel.Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.Performs the administrative operation and maintenance of printer server hardware and software.Manages and images client computers.Maintains baseline configurations and performs modification of configuration settings.Institutes troubleshooting and incident response proceduresWHAT YOU’LL NEED TO SUCCEED:Education: High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experiencePreferred Skills/Experience:2-5 years of directly related experience in Service Desk administration and analysis.Security+ CE Certification required; DoD compliance 8570.01M appliesWindows 10 Operating System experienceRequires a strong working knowledge of information systems and application fundamentalsExcellent troubleshooting and problem solving skills1 Year DoD experienceClearance Level: Secret Clearance to start and must be able to obtain TS/SCIRequired Certification(s):Security+ CE Certification required; DoD compliance 8570.01M applies.Location: On Customer SiteUS Citizenship: RequiredAdditional:Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activityITIL Foundations Certification desiredPursues ongoing education in technical topicsMicrosoft Active Directory / Exchange experienceMicrosoft Office / Outlook experience GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your career.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn fromRest and recharge with paid vacation and holidays
