Front Desk Patient Service Representative

Overview:
Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

We are seeking a Front Desk Patient Services Representative to work reception duties at our Glen Allen office.

Responsibilities:
-

• Answering and responding to phone calls.
• Referring new patients to intake.
• Scheduling and confirming appointments.
• Verify Insurance and enter structured data.
• Scanning documents to patient’s medical records.
• Checking patients in and out.
• Collecting co-pays, deductibles, co insurances, and past due balances.
• Providing excellent customer service to patients, employees, and vendors.
• Maintain patient records and update medical information in electronic systems such as eCW
• Assist with medical administrative tasks including filing, faxing, and scanning documents

Experience:
- Previous experience working in a medical office or healthcare setting is preferred
- Familiarity with medical terminology and procedures is a plus
- Proficiency in using office equipment such as computers, printers, and scanners
- Strong communication skills with the ability to interact effectively with patients, staff, and healthcare professionals
- Excellent organizational skills with attention to detail

We offer competitive pay rates and benefits packages for our employees. If you are looking for an opportunity to contribute to a dynamic team while providing exceptional customer service, we encourage you to apply!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Pet insurance
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• Monday to Friday

Ability to Relocate:

• Glen Allen, VA 23060: Relocate before starting work (Required)

Work Location: In person