Flex Shift Supervisor - All Shifts Security Guard - Houston

ADM Security Solutions is a division of Admiral Security Services. Admiral was established in 1976 and has consistently grown for over four decades. Today, we service hundreds of locations nationally, provide security coverage to millions of square feet of public and private facilities, and are one of the top 10 largest security companies in the United States.

Referral Bonus $50 after 90 days of work.

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Medical Plan (All employees scheduled to work 30 or more hours per week)

Flexible Spending Account (FSA) – Full Time Only

Free Life Insurance - Full-Time Only

401(k) with discretionary matching contributions (Available to both full-time and part-time employees)

Employee Assistant Program - Full-Time Only

Voluntary Accident Insurance Plans – Full-Time Only

Must be able to operate smart phone and emails. Walk for long periods at a time. Operate motor vehicle and golf cart.

This position may require work inside and outside in varying temperatures. This position requires standing for prolonged periods of time, walking, bending and some lifting. A portion of this position may require sitting in front of a computer for prolonged periods of time.

A Field Operation Specialist (FOS) supports the operations team by performing on-site inspections/supervision of Security Officers and ensuring site coverage at all times. FOS’s work closely with Operations Managers and the Director of Operations on a day-to-day basis to supervise account service delivery.

KEY RESPONSIBILITIES: Perform day/night site visits to inspect & supervise Security Officers in the field.

· Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites

· Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with Security Officers

· A FOS supports operations by performing on-site supervision of Security Officers and ensuring site coverage at all times. FOS’s work closely with Operations Managers on a day-to-day basis to supervise account service delivery.

· Responsible for visiting post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;

· Responsible for conducting on-the-job training, in coordination with the Operations Manager, of new employees assigned to post, or when changes to post orders are made this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;

· Respond to call-offs that occur during the FOS’s shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist the Operations Manager with scheduling for call-offs or other changes that occur at the site;

· Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to the Operations Manager, may also be responsible for writing a report of the situation or assisting with an investigation, as directed by the Operations Manager;

· Distribute information to posts as directed by Operations Manager or Corporate Leadership, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to the Operations Manager or Corporate Leadership;

· Respond to client or site emergencies as they arise, including ensuring appropriate communication to the Operations Manager and/or the Director of Operations;

· Ensures that all Officers understand and comply with all ADM and Client requirements.

· Ensures that all Officer have a good understanding and following ADM’s Code of Ethics and Employee Standards.

· Participates in training and becomes familiar with general safety procedures, as well as ADM and Client safety requirements.

· Attend and encourage all officers to attend and continue to receive officer training performed by ADM’s Training Academy.

· Sets the example of Professionalism and ensures all Officers maintain a professional manner through appearance and conduct.

All candidates:

• Must be at least 21 years of age.
• Must possess exceptional customer service skills.
• Must be able to multitask.
• Must be comfortable with Microsoft office products.
• Must be able to operate and maintain site specific security programs.
• Must have at least one year of verifiable work experience. One year of military, concierge or an AA or BA in a related field will be considered as well.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Referral program

Experience level:

• 1 year
• Under 1 year

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overnight shift
• Overtime

Experience:

• Customer Service: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Level 2 License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Houston, TX (Required)

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: On the road