Desk Clerk Leader

This position is located with the Marine Corps Community Services at Marine Corps Base Quantico, VA. Incumbent assists supervisor with administrative duties including, but limited to, gathering and combining statistical data from each shift, scheduling, group reservations, etc.

Why Choose MCCS?

Here at MCCS, we believe in meaningful connections and opportunities for you to build and develop skills that will span throughout your entire career, and creating positive relationships that will last a lifetime. We provide our Marines, Sailors, and their families with everyday services and support. We believe in serving those who serve. Joining our world-renowned team also comes with some amazing benefits and privileges:

• Medical and Dental
• Life Insurance
• 401(k) Savings Plan (with up to 5% employer match)
• Group Retirement Plan
• Flexible Spending Account
• Leave (Sick & Vacation)
• Tax Fee Shopping at Marine Corps Exchanges
• Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!

• Monitors the assignment of tenants to available quarters. Provides training to regular desk agents in areas of front desk functions including, but not limited to, customer relations, proper telephone techniques, administration and technical responsibilities, as well as branch policies and procedures as it relates to front desk duties.
• Participates in regular or periodic surveys to identify front desk requirements or deficiencies and prepares various reports as they relate to front desk operations.
• Conducts and ensures the efficient operation of the front desk. Maintains registration log of all request for future occupancy and answers letters pertaining to advance reservations. Assigns and escort guest to their rooms, explains facilities available, and when directed inspects rooms and common areas for service ability and cleanliness. Keeps records and prepares reports pertaining to advance reservations.
• Maintains custody of supplies, furniture and equipment as it relates to front desk operations. Checks guest in and out of facility. Accepts reservations both in person and by phone consistent with Hotel Management System, Lodging Touch. Answers telephone inquiries about billeting functions such as space available, fees, and general information regarding base activity accommodations. Accepts and applies payments to guest folios; prepares statements when billeting is not available.
• Maintains all folios in updated and accurate manner in accordance with current instructions. Post all each day. Conducts and monitors audit reports, posting transactions by individual categories, i.e., individual reservations, guest locator, available rooms and housekeeping reports, etc. May be required to verify monies handles daily and prepare a Daily Activity Report. Coordinates with both housekeeping and maintenance section ensuring complaints, repairs or special request by guest are identified. Provides follow-up as assistance with guest, if necessary.
• Relays instructions from supervisor. Gets work started. Sets work pace. Demonstrates work methods, and provides work-related guidance. Ensures worksite materials and tools are available to complete work. Reports workplace injuries immediately to the immediate or higher level supervisor, and to the Human Resources office in the absence of the immediate supervisor. Checks with supervisor on problems. Checks on work and meets productivity goals. Ensures employees follow security, safety and housekeeping rules. Conducts on-the-job training and instructions. Performs supervisory duties in an emergency, or short-term and nonrecurring basis.
• Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
• Performs other related duties as assigned.

ESSENTIAL PERSONNEL

• May be required to work during inclement weather when the rest of the Base is closed or arrive on duty early or stay on duty after normal working hours which are critical to the continuation of the operational functions.

MINUMUM QUALIFICATIONS

• One year prior experience as a DESK CLERK or in a clerical and/or office setting which indicates the abilities to acquire the particular knowledge and skill needed to perform the duties of the job. Six months of experience operating a cash register is preferred. Knowledge of basic math and cash handling procedures. Proficiency in Microsoft Office
• Must have a valid driver's license and must have the ability to obtain a government's driver's license.

Step 1: All applications MUST be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org. Go to this site, find the job, and apply.

Step 2: Submit application and/or upload resume at the above website.

It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible, and accurate. HR will not modify applications, resumes, or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Required Documents:

• Education/certification certificate(s), if applicable.
• If prior military, DD214 Member Copy

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.